Hello,

 

 

 

I would like to post a general and factual inquiry for clarification within the TP-Link community.

 

 

 

Recently, I submitted a TP-Link BE550 v1 unit for repair. The device that was returned to me was a BE550 v2, and this change in hardware revision was made without prior notice or explanation.

 

 

 

I am not raising this as an accusation or complaint, but rather seeking clarification on the following points:

 

 

 

1. Is TP-Link Korea operated as a subsidiary of TP-Link Technologies (global headquarters), or does it function as an independent local entity using the TP-Link brand?

 

 

 

2. When a repaired product is replaced with a different hardware revision (for example, v1 to v2), is there an internal guideline or standard policy regarding customer notification?

 

case id: PKR-250718-007012

 

 

 

3. Are local service and communication practices governed by global headquarters guidelines or brand governance policies?

 

 

 

4. In Korean online communities, some posts published under the name of TP-Link Korea appear to be presented as informational or tip-based content. However, I would like to better understand how the depth, level of technical detail, and presentation format of such content are determined.

 

Specifically, I am curious whether there are internal standards regarding the inclusion of practical configuration details, visual or step-by-step operational examples, and clearly defined technical context, as opposed to high-level product recommendations.

 

Additionally, I would appreciate clarification on the internal review or approval process for these community posts, including which team or role is responsible for ensuring their technical accuracy, clarity, and intended purpose.

 

 

 

As a technology-focused brand, transparency and consistency in both service communication and community engagement are important to users, especially when technical topics and product recommendations are involved.

 

 

 

This post is intended purely for constructive clarification and community understanding, not as criticism.

 

 

 

Thank you.