@Carl 

I have the email stating it. And also I've troubleshooted for 7 days and never refused anything spending at least 20 hours doing so.

Why does even the supervisor mention in the email proof of payment if possible because I already told him I couldn't find it. And I was told not to worry that would be replaced no matter what. Why would it even be said. 

That would be worded completely different. Clear as day I've said from the beginning I couldn't find the receipt.

What a good product only three months old and it doesn't work. And no accountability.

and that same supervisor told me on the phone in confidentiality that they know there's an ongoing issue that's why he was going to do the replacement without the receipt. His words not mine. Bring up the recording of this I give you permission to post it. I dare you

You can clearly see the time stamp of February 8th at 3: 24pm.

Provide I am wrong!!!!

You should have never said you heard the recording let's let everyone hear it here!!

Since you listen to the recording let everyone else hear it. If not it just proves TP is lying

@Carl 

I've said right from the very beginning that I couldn't find the receipt but yet why did the supervisor said that you guys would accept a replacement. That was his words not mine. I don't trust your company anymore I'm sending back my brand new routers and I'm putting in the box while they're being sent back and I'll make sure you have your name in there too

Amazon page after page customers complaining about the same problem 
THESE ARE AMERICANS AND HAVE THE SAME ISSUE.. 

Amazon complaints..

@Carl 

I've called everyday for 7 days I've never refused anything that the technical support said even though some steps were done over and over again over 20 hours on the phone. The supervisor promised me that exchange replacement because they knew there was an ongoing issue with these Wi-Fi extenders. And you can clearly tell by the email that he already knew about me not having a receipt because he stated it I should have never been promised to replacement that's why I'm upset if from the beginning of that would have been completely fine. That says no accountability for your company's actions a supervisor does not tell the customer don't worry about it it will be replaced even without a receipt. Completely ridiculous Amazon hundreds of people are saying the same thing. Your company is ridiculous

Well this is how ignorant and ill-informed customer services is.

I've been brainstorming why my Wi-Fi extender stopped working when it's been working for two months with my old router. The brand new router I end up sending back and I end up getting the a9 instead of the A8. I didn't want to do this but I didn't want to have $100 paper weight specially when I've heard that these Wi-Fi extenders can be iffy with different brands. It's been working completely fine now so it was nothing to do with the Wi-Fi extender and everything to do with the Wi-Fi router that was only a week old.

And customer service had no clue, just shows you how they are not informed on issues.

RE450 v1

I've been having this issue for a while now and tried almost every solution and combinations I've read here and searched for and it's still dropping connection, the wifi bar is full but there's no connection to internet. I'm sorry I know I'm late but does anyone who's had the same issue actually fixed it? If so how?

Fatlum 

@fattlums 

What I figured out after researching and looking at different compatibility lists the router I was using is not completely compatible with the re450 even though it's a tp-link. I pointed this out and since then they pulled the compatibility list so I cannot prove it. But what I did is I sent my brand new router back and bought a different model and it's working completely fine now. It was nothing to do with the re extender it had everything to do with the router. And tp-link still won't admit to this. it's completely disgusting that I had to figure out the problem and they couldn't..

I had a tp-link Archer 1800. I will say it's not compatible with the re450. I sent my back because it was in just a week or two and I end up buying the Archer 1900 and since then it has only dropped the connection once and that's from a restart of the router because of problems I was having with Google home. I forgot to restart the extender so there wouldn't have been any issue. That's the thing with routers you need to restart them every week or so it's something I've been doing for years especially if you have a whole home full of connections. Two routers Wi-Fi extender 2x TP switches Google Assistants Samsung SmartThings, a bunch of Wi-Fi switches Wi-Fi thermostat a bunch of cameras security system and then also three Shields and I imagine I'm forgetting a thing or two here and there. So with all them connections it's wise and smart to reset the router every week. when I reset the router I forgot to reset the extender so it dropped it after a day once I reset the extender and didn't do it again. They get locked on to the IP addresses and when you reset them it has a hard time discriminating from the old the new and it can drop its connection. Wi-Fi routing.

After a week and a half of customer service they kept on with the extender issues. They didn't even think of the router issues. And this is something they should have known because it was on a list..I didn't write the list TP Link did so there must have been some issue somewhere..