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TP Link Router WR3602BE BE3600 issue with Global Protect

TP Link Router WR3602BE BE3600 issue with Global Protect

TP Link Router WR3602BE BE3600 issue with Global Protect
TP Link Router WR3602BE BE3600 issue with Global Protect
Friday
Model: TL-WR3602BE  
Hardware Version: V1
Firmware Version: 1.2.1 Build 20251031 rel.61983(5553)

My TP Link router is successfully operational however, when I use it with my work laptop, I cannot access ALL of my applications.  It works with email, Teams but it does not work with company app that are critical for my work.  

 

I did a DNS flush and they tried to start up and the app were still not accessible.

 

Please provide some direction on how I can solve this issue.  

 

Global Protect App version6.2.8-263

 

Thanks in advance for the assistance.

 

CJ

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#1
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2 Reply
Re:TP Link Router WR3602BE BE3600 issue with Global Protect
Yesterday

Hello @CJAWS ,

Welcome to our community.

 

Here are some suggestions for your case:

  • Please check if a VPN is required to access these company apps; consult your company's IT department for specific guidance.
  • Please compare whether these company apps can be accessed normally on other devices.
  • Please change your DNS to Google DNS(8.8.8.8 and 8.8.4.4).
Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:TP Link Router WR3602BE BE3600 issue with Global Protect
14 hours ago - last edited 14 hours ago

@CJAWS   @Joseph-TP check company VPN MTU size, maybe it is to high and packet cannot be encapsulated in standard MTU size without packet fragmentation which Global Protect doesn't like.

 

Working apps are probably not in VPN stream - splitted VPN - Microsoft IP are trusted and you cannot leak company data using them. Etc.

 

If your Home ISP uses CGNAT it is probably 100% reason.

 

You have probably have to go fight in war with IT and security teams in your company.

 

https://www.reddit.com/r/tmobileisp/comments/nm9isl/globalprotect_vpn_issue_solved_for_my_situation/

 

Maybe some knowledge page od needed?

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