three web-sites repeatedly fail

three web-sites repeatedly fail

three web-sites repeatedly fail
three web-sites repeatedly fail
a week ago
Model: Archer AX1500  
Hardware Version: V3
Firmware Version: 1.2.2 Build 20250812 rel.75732(4555)

Using Archer AX1500 5 GHz wifi and fibre internet
I have a problem with these 3 web-sites
bridgebum
larryco
mycareshop
(last one is co nz)
they intermittently fail (timeout) on my windows 11 pc  - ping and tracert also fail.  tracert fails at the last hop
They either all succeed or all fail.  larryco doesn't support ping
 

Turning wifi off and on at my PC makes it work for a while, occasionally it recovers by itself.

It never fails with a VPN running - stop the vpn and it fails

It fails on two different windows 11 PCs with different wifi hardware - but sometimes one works when the other is failing

It fails on my current machine with a tp-link USB wifi adapter instead of the in-built wifi (mediatek mt7902)
I've never seen it fail on my android samsung phone

It fails for both wifi 5 (ac) and wifi 6 (ax)
Changing a setting such as WOWLAN on the mediatek MT7902 makes it start working - i think due to the wifi card resetting itself.

I upgraded the router firmware and it still fails.  I've tried a lot of suggestions from chatgpt but the failure continues.  According to chatgpt, it's a state desynchronisation problem.

Any ideas for how to stop it failing or how to find out why it fails?

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#1
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4 Reply
Re:three web-sites repeatedly fail
Tuesday

Hello @snow21 ,

Welcome to our community.

 

May I know if your network topology diagram is as follows:

ISP modem—router )))((( client devices

(Note: — stands for wired connection,)))((( stands for wireless connection )

 

What VPN are you referring to? Have you set it up on your PCs or router?

You also mentioned the issue of Samsung phones not being able to access these websites. We should first rule out PC settings as a factor. For example, have you compared whether PCs on different networks can access these websites normally?

You mentioned that modifying the TP-Link USB adapter restored access. What settings were modified? What is the specific model of the adapter?

On your router, have you configured Access Control, Parental Control, QoS, etc.? If so, temporarily disable them for comparison.

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#2
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Re:three web-sites repeatedly fail
Tuesday

  @Joseph-TP 

No that is not my topology.  I do not have an ISP modem - my incoming fibre connection goes straight to the ax1500 router.  I had to do the following when I first got it
<quote>

  • Go to Advanced > Network > IPTV/VLAN.

  • Tick Enable IPTV/VLAN.

  • Change the "Mode" to "New Zealand UFB".

    • If you don't see that option, select "Custom" and type 10 for the "Internet VLAN ID".

<end quote>

 

The VPN is nord VPN running on the PC.  I specifically said my samsung phone *can* always access the website via wifi through the ax1500 router - it does not seem to have this problem. There​​ are no settings on the PC that could cause this.  You didn't read what I wrote very carefully.  I said that changing a setting on the mediatek MT7902 wifi adapter made the websites work ​​again  - specifically I changed​​​ the "ARP offload for WOWLAN" to disabled and the websites started working - or back to enabled also makes it start working - most likely because  this resets something in the connection with the router not because the setting itself matters.  No-one else has this problem that I know of - the first two websites are highly regarded websites for the game of Bridge.  I didn't have this problem either until I got the ax1500 router a few weeks ago.  I have  Access Control, Parental Control, QoS etc all off.  Disabling the firewall in the router did not make any difference.

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#3
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Re:three web-sites repeatedly fail
Tuesday
also ping always succeeds when I use the ping facility in the router itself on the diagnostics page.
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#4
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Re:three web-sites repeatedly fail
11 hours ago

Hello @snow21 ,

What if you connect the PC to the fiber connection, bypassing the router? Can you still access these websites?

Please try modifying all settings on the new router to be the same as those on the old router if your old router is still working.

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#5
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