BE9300: 2.4 GHz & 5 GHz show “Connected, no Internet” when Smart Connect is disabled (6 GHz works)

BE9300: 2.4 GHz & 5 GHz show “Connected, no Internet” when Smart Connect is disabled (6 GHz works)

BE9300: 2.4 GHz & 5 GHz show “Connected, no Internet” when Smart Connect is disabled (6 GHz works)
BE9300: 2.4 GHz & 5 GHz show “Connected, no Internet” when Smart Connect is disabled (6 GHz works)
Yesterday
Model: Archer BE550  
Hardware Version:
Firmware Version: 1.2.5

Hi all, apologies.. not an expert:


I’m experiencing an odd issue with my BE550 BE9300 router and wanted to check whether this is expected behaviour or a known firmware issue.


Setup:
Router: BE9300
Smart Connect: Disabled
Separate SSIDs created for:
2.4 GHz (WPA2/WPA3 mixed)
5 GHz (WPA2/WPA3 mixed)
6 GHz (WPA3 only – no other option available)
DHCP enabled
Same LAN/subnet for all SSIDs
No guest networks or isolation enabled


Problem:
Devices connected to 2.4 GHz or 5 GHz show “Connected, no Internet”
Devices connected to 6 GHz work normally and have full internet access

If I re-enable Smart Connect, everything immediately works again on all bands


Observations / tests:
Clients on 2.4/5 receive valid IP addresses (not 169.254.x.x)
They can access the router UI but not the internet
Rebooting does not help unless Smart Connect is enabled
Disabling 6 GHz entirely and using only 2.4 + 5 (WPA2/WPA3 mixed) also works


Question: Is this a known limitation or firmware issue when:
SSIDs are split and
6 GHz is WPA3-only while 2.4/5 are WPA2/WPA3 mixed?
Is there a recommended configuration to allow split SSIDs with 6 GHz enabled, or is Smart Connect required for correct routing in this case?

 

Ps. When smart connect enabled, I just get devices struggling with buffering at random times and I never had that before with my previous router. Now that I split again and disabled 6g.. again seems fine so far.

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Re:BE9300: 2.4 GHz & 5 GHz show “Connected, no Internet” when Smart Connect is disabled (6 GHz works)
2 hours ago - last edited 2 hours ago

Hello @istas ,

Welcome to our community.

 

May I know if your network topology diagram is as follows:

ISP modem—router )))((( client devices

(Note: — stands for wired connection,)))((( stands for wireless connection )

 

Based on your description:

1. When 6GHz is enabled, disabling Smart Connect causes non-6GHz devices to disconnect.

2. When 6GHz is enabled, enabling Smart Connect restores network connectivity for all non-6GHz devices.

3. When 6GHz is disabled, all clients maintain normal network connectivity regardless of whether Smart Connect is enabled.

 

When you disable Smart Connect, have you set the 2.4 GHz SSID to be different from the 5 GHz SSID? 

Have you enabled MLO network?

What clients do you have? And are wired clients always working?

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