I bought today BE400 to be the master device for my home. The main reason to buy it is to use Home Shield and Security services since My Archer Vx1800v didn't has it. I set up my device and connect it to internet, bind it to my tp link ID. I can see the homeshield trial, but when click on it to activate or subscribe I got Err code:-5000.
Please advice what can I do to subscribe and activate.
Hi,
Do you own another phone or tablet that you could try with? (using the same TP-Link ID)
In the screenshot that shows the error you appear to be connected via the phone's mobile network. Can you please try via another network, for example the Wi-Fi network of your router?
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