Hello support, please your help with this issue.

I am having trouble connecting to the Wi-Fi network. It looks to be connected normally to the Wifi, but there is

no internet connection. The strange thing is that this only happens with one laptop. Another laptop and several

cell phones are able to connect to the TP-Link router´s internet signal without any problems.

I don't know if it's a compatibility issue between the laptop's Wi-Fi network adapter hardware and the router,

because the same laptop connects to the internet on other Wi-Fi networks.

The connection is:

ISP provider cable modem --> TP Link router (with Ethernet cable) --> Laptop

The laptop connects to the internet via the cable modem's Wi-Fi signal, but it does not connect to the internet via the TP Link router's Wi-Fi.

The same laptop connects to the internet via the mobile hotspot Wi-Fi of several mobile phones. The problem is only with the TP Link router.

I tried changing the wireless security type from WPA2-PSK with AES encryption to WPA-PSK with automatic encryption, but it didn't work.

I´ve tried to update firmware but it seems is the latest what is installed.

What else can I do to solve or identify the problem? Is there any kind of trace or what do you recommend?

Thank you in advance.