Impossible to connect to my lan and the rooter is recognized

Impossible to connect to my lan and the rooter is recognized

Impossible to connect to my lan and the rooter is recognized
Impossible to connect to my lan and the rooter is recognized
a week ago - last edited a week ago
Model: Archer BE3600  
Hardware Version: V7
Firmware Version: Be3600

I am anebled to connect m'y pc to the rooter

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Re:Impossible to connect to my lan and the rooter is recognized
Wednesday

Hello @Guy220w ,

Welcome to our community.

 

Thanks for reaching out to TP-Link support!  Looks like you're unable to connect to your LAN even though the router is being recognized. Let me help you troubleshoot this.

Please follow the steps below:

1. Check Ethernet Lights
• Verify if the Ethernet light on the router is lit up. If not, it indicates a potential problem with the Ethernet cable, the LAN port on the router, or the Ethernet port on your wired device.
• Try using a different Ethernet cable, switch to another LAN port on the router, and test with a different wired device.
• For routers with a single indicator/LED, check if the device itself has detected the Ethernet connection.

2. Reboot Devices
Reboot both your wired device and the router. Sometimes a simple restart can resolve connectivity issues.

3. Test with Another Device
Connect another device to the router using the same Ethernet cable and port. If the connection works on the other device, the issue is with your original device — in that case, please contact the technical support for that device.

4. Check IP Configuration
Make sure your wired device is set to obtain an IP address automatically.
• Windows: Go to the Network Connection Details page and verify that "DHCP enabled" is set to "Yes."
• Mac: Navigate to Network > Advanced and confirm that "Configure IPv4" is set to "Using DHCP."
 

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