Hi  @jhud922 

Thanks for the reply.

Not click the MAC address, but the MAC block/MAC filter I pointed out in the picture.

If you can't find it, please share a whole screenshot of the redirect page after clicking on it. Thanks.

jhud922 wrote

  @Vincent-TP 

 

Hi Vincent,

 

I blocked them via the block button. 

 

I blocked them probably 4-5 days ago. What am I looking for in the logs? When I click on the blocked mac address in the logs, it says the client does not exist. 

Hi  @pokhui 

Thanks for the feedback. Lock to AP is different from OP.

The Lock To AP feature currently has room for improvement in this regard. Internally, we are considering optimizing its working mechanism to avoid such situations. Please pay attention to the future firmware updates. Thanks.

pokhui wrote

  @jhud922 

I'm also facing similar issue on using lock client device to specific AP.

Once I've locked the device to AP, some how the device just went offline, and I couldn't find it in the online or offline (it's empty) client page, hence cannot undo the settings.

 

The only way is to forget the AP from the locked AP, then the settings will be reverted, then re-adopt back the AP.

There must be bug on the controller that is not showing offline clients that have specific settings set such as blocked or lock to AP.

I'm using Omada Essential cloud.

 

 

Hi  @jhud922 

Sorry for the late reply.

We would like to test it locally. Before that, please give us the following info:

1. A screenshot of the Device page so we would know the model number and firmware version of the EAP devices you are using;

2. The type and version of the two blocked clients.

3. Some screenshots showing the SSID config.

jhud922 wrote

  @Vincent-TP 

 

When I click on the Mac block/MAC filter link, it just takes me to the SSID screen