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Hi,

I'm a bit clueless but can anyone help me. My VOIP provided have suggested that I need to make some changes to my router settings in order for the softphone on my PC to work.
Router is TL-MR3420

See below for their suggestions. The problem is I can't see how to make these changes on my router. I can log into the settings but I just can't see what specific settings he's referring to.

1.~Make sure SIP ALG is disabled: -
2. Allow all traffic from and to IP range of 194.213.29.0/24 (Whole Subnet).

3. UDP – Keep-Alive time out needs to be set to 200 seconds. (The default is normally set at 30 second )

Thanks,
Deirdre