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PPPOE falling with 00:02:14 Kill pid SIGTERM

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PPPOE falling with 00:02:14 Kill pid SIGTERM

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Pmucio

2017-08-15 21:30:29

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PPPOE falling with 00:02:14 Kill pid SIGTERM

2017-08-15 21:30:29

Model :

Hardware Version :

Firmware Version :

ISP :

In our network we have several 740N and 840N Routers with drop in PPPOE connection.We verified in history the cause:FindSystemProcbyPidFile 174 Kill pid SIGTERMCan this be a virus or something similar? Because it is only occurring in the TP-LINK Routers

Someone help me? We act as an Internet Service Provider and we have many clients having a down payment.
In our network we have several 740N and 840N Routers with drop in PPPOE connection.We verified in history the cause:FindSystemProcbyPidFile 174 Kill pid SIGTERMCan this be a virus or something similar? Because it is only occurring in the TP-LINK Routers

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3 Reply

Pacoo

LV2

2017-08-16 10:52:30

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Registered: 2016-08-24

Re:PPPOE falling with 00:02:14 Kill pid SIGTERM

2017-08-16 10:52:30

Dear Pmucio, May I know your hardware and firmware version of 740N and 840N? Also, I suggest you contact TP-Link support as they got more info about this log file.

Enson Loo

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2017-08-17 16:04:56

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Registered: 2017-06-28

Re:PPPOE falling with 00:02:14 Kill pid SIGTERM

2017-08-17 16:04:56

Hi Pumcio, did you contact tp-link support at support@tp-link.com？ What did they say?

Pmucio

LV1

2017-08-18 04:02:46

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Registered: 2017-08-15

Problem solved

2017-08-18 04:02:46

Enson Loo wrote

Hi Pumcio, did you contact tp-link support at [EMAIL="support@tp-link.com"]support@tp-link.com[/EMAIL]？ What did they say?

HI,We discovered the cause of the problem, we use 2 DNS one primary and one secondary. Our primary DNS was in trouble and was not resolving names and this caused the drop of the PPPOE connection on TP-Link. It was enough to change the primary dns on the router to another one that was in operation and the connection did not fall any more.Problem solved, but it is a very big failure in the TP-Link Router, we have several brands in our network and the only one that presented a BUG in this session was you.I am sharing valid and very important information, so I would like you to go forward with the purpose of correcting the Bug / Failure in the next firmware updates.

PPPOE falling with 00:02:14 Kill pid SIGTERM

PPPOE falling with 00:02:14 Kill pid SIGTERM

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