AV2000 Gigabit powerline AC and WiFi Kit

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AV2000 Gigabit powerline AC and WiFi Kit

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AV2000 Gigabit powerline AC and WiFi Kit
AV2000 Gigabit powerline AC and WiFi Kit
2017-08-25 19:21:58
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TL;DR: Purchased AV2000 kit which worked fine. Tried to add AC1350 in to the network. Power-line light indicator turns red from green after pairing the AC1350 device to the network. Upon removing or unpairing AC1350 from power-line network everything is fine.

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Hello all, I have a mind boggling issue which I hope someone could enlighten me.

Today I purchased a AV 2000 Gigabit kit that includes a AV2 2000 and AV1200. To be exact it is the TL-WPA9610 KIT. The setup had no problems and I used the new network for a few hours with very good speed.

However, I also had a TP-Link 'AC1350 Wifi powerline extender' that I wanted to add as an additional wi-fi unit to the existing network in another room. This was originally from the AV1300 Gigabit KIt that included a AV2 1300 + AC 1350 (TL-WPA8630P KIT). I have read online ( here) that TP link power-line adapters are compatible with other TP-link power-line kits as long as they are AV2 standard.

Upon plugging in the AC1350 and doing exactly how the user manual states to add the AC1350 to the newly setup network the network fails.

The issue:
Both power-line adapters from the AV2000 kit displays a red light on the power-line indicator upon pairing the AC1350. But the AC1350 displays all green lights. The whole network fails and none of the wifi power-line adapters can connect to the internet via wireless OR Ethernet.
Unpairing the AC1350 from the network (by holding the pair button for 8 sec.) or just simply unplugging the AC1350 makes the AV2000 kit adapters change from red to green thus the network works as normal.

I have tried:
Resetting AV2000 kit and the AC1350.
[*]update AV2000 kit firmware (there isn't a new firmware).
[*]update AV1300 kit firmware
[*]move the adapters in different rooms.
[*]Pairing the AV2 2GB from the newly purchased kit with the AC1350 alone. (That doesn't work either, it will not even pair)
[*]Connecting the AV2 1300 to the modem rather than the AV2 2000 and pairing both Wifi power-line extenders (Only the AC1350 will pair because it was originally the same kit but the AC1200 from the AV2000 kit will not pair).
I think that is all I tried. Played around with this this for several hours but no solution.




Is this a firmware issue? or backwards compatability issue? Hopefully someone has a solution or something. Thanks for reading!
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#1
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Re:AV2000 Gigabit powerline AC and WiFi Kit
2017-08-28 19:56:12
Those powerline adapters should be compatible with each other. Did you try pair them with the tpPLC utility?
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#2
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Re:AV2000 Gigabit powerline AC and WiFi Kit
2017-08-29 11:20:51

vieldcs wrote

Those powerline adapters should be compatible with each other. Did you try pair them with the tpPLC utility?


Yes I have tried it. But just to double check, this is done by entering the powerline key via the 'Add Device' button on the top left corner of thetpPLC utility?
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#3
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Re:AV2000 Gigabit powerline AC and WiFi Kit
2017-08-29 14:50:56
Yes that's the way to do it. This is a strange problem. Contact tplink support to see if they can help you.
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