We couldn't find Deco. Something wrong with the Cloud service
Sometimes you might see the following notice on the Deco APP and the following troubleshooting guide will help you with this issue.
Please Check the LED light on the Deco and confirm whether the internet from the Deco is working or not.
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The LED on the Deco is solid white/green and the internet connection is working fine from the Deco.
Please log out the Deco app, turn off the mobile data and VPN on the phone, reconnect it to the Deco's Wi-Fi, and log in to the Deco app again.
A: If you can log in to the Deco app but the Deco app still said "We couldn't find Deco", please send us the APP log:
Click on the top left>choose "Support Center"--->open any FAQ in the categories--->click "No, I need more help" at the bottom---> Email us and choose APP and tick Add System Logs.
B. If you can log in to the Deco app and the Deco app show correct status, please check if the front modem router has set up the following settings, such as MAC filtering, Parental Control, Access Control, etc., for the Deco. If so, please remove these settings for a try.
C. If you can't even log in to the Deco app this time, please restart the main Deco first. If it still doesn't make any difference, please reset the Deco units and reconfigure them.
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The LED on the Deco is solid red/flashing red, the Deco might be disconnected from internet.