Clear your browser cache and history when fail to access

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As we know, is the domain name to login to TP-Link Router’s management GUI. Normally we can access it without any problem to configure the Router settings, even we don’t know its IP address.


While sometimes, we may get into the error page, saying that I am not connected to the TP-Link network.



If you are sure that the device is connected to your TP-Link Router’s network, maybe your browser has cached the wrong IP address of your Router before. You can clear your browser cache and history to resolve this.


Normally the easiest way to make it is to press on Ctrl Shift + Delete button of your keyboard at the same time, then the window to clear cache and history will popup. We also attach the general way based on your browser as follows.


  1. Google Chrome
  2. Mozilla Firefox
  3. Internet Explorer
  4. Apple Safari



Google Chrome


1. At the top right, click More.

2. Click More tools > Clear browsing data.

3. At the top choose a time range, select All time.

4. Check all the boxes, including Cookies and other site data and Cached images and files.

5. Click Clear data.



Mozilla Firefox


1. At the top right, click Library.

2. Click History > Clear Recent History.

3. At the top choose a time range to clear, select Everything.

4. Check all the boxes, including all History and Data.

5. Click Clear Now.



Internet Explorer


1. At the top right, click Tools.

2. Click Safety > Delete browsing history.

3. Check all the boxes, including all history and data.

4. Click Delete.



Apple Safari


1. At the top, click History.

2. Click Clear History.

3. Choose options to clear, select all history.

4. Click Clear History.


Finally, you can access to manage your TP-Link Router.



Another solution to this issue is using your Router’s IP address or to login. If you have changed it before, refer to this FAQ to find your Router’s IP address: How to find your TP-Link Router’s IP address.


If you got other error message or the method above does not work, please refer to this comprehensive troubleshooting article:

Failed to log into management interface of TP-Link Wi-Fi router




Can you tell me how I can go in and enter a new name of the network. I would like it to have an other name than TP-LINK_333B

With greetings from


great post.


Live chat not working

Welche Passwort ist gefordert ? Ein zurücksetzen auf werkseinstellung geht auch nicht. Wir bekommen kein zugriff auf das mobile TP link gerät.