Rebooting

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Rebooting

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Rebooting
Rebooting
2018-02-15 22:55:31
Model :

Hardware Version :

Firmware Version :

ISP :

Hi guys,

I have a TD-W8960N V7 (firmware 1.1.0 Build 171106 Rel.72267)

It keeps rebooting at least once a day.

It is configured almost as default but with a wifi schedule (which I have disabled but the router still reboots).

I do not have a SysLog server so can never see the logs as they are memory only and reset when the device restarts.

I have a couple of android phones, a couple of Amazon Kindle Fire, a couple of Amazon Echo, a couple of laptops, a desktop (wired) and a Sony BluRay player (wired) attached intermittently.

It has just happened however with only a phone, laptop and two Amazon Echo on wifi.

It has been occuring for months and I have never got to the bottom of it. I thought the firmware upgrade might fix it but to no avail.

Does anyone have any ideas that can actually be investigated.

Cheers,

Simon
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#1
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7 Reply
Re:Rebooting
2018-02-26 03:02:54
Hi,
I had exactly the same problem as you and it almost drived me mad. I have exactly the same router as you and firmware. After a lot of trial and error, I finally solved it. You need to make the TR-069 client completely disabled.

You find the setting under "Management".
Enter something random on "ACS Url", so it´s not empty.
Uncheck "Connection Request Authentication".
Change "WAN Interface used by TR-069 client" to LAN.
Click "Save/Apply"

Another good thing is to make sure IGMP is disabled on the WAN-interface. You probably only need it if you want to use the router with a IP-TV box.

Maybe some of the mentioned steps are unnecessary, but they doesn't do any harm. My router has been up for a week since I did these changes.

I wish someone could explain why the router is shipped with default settings that can cause all these problems. I searched all around the internet and never found anything. It's a bit sad that I had to figure this out all by my own.

I hope this can be of any help to anyone having the same problems!

Cheers,
Patrik
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#2
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Same problem
2018-03-01 19:03:06
There was such a problem in my Devyroom office, the firmware did not help. We did not have time to understand, so we just bought new routers. And these lie like pieces of iron. I would be grateful for the decision.
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#3
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Re:Rebooting
2018-03-03 19:21:43
Hi,
I found one more thing that may confirm my suspicions. In the latest firmware for hardware version 8 one of the bugfixes are:
" 1.Fixed a Bug in tr069 which will cause the router to reboot."

Well! I think we have the same problem with V7.Maybe there will be a new firmware for V7 sooner or later. In the mean time the workaround in my previous post should solve the problem.

My router have a uptime of 13 days now! :-)

Regards
Patrik
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#4
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Re:Rebooting
2018-03-04 18:34:45
Thanks Patrik,

Disabling TR-069 using your instructions is working. The router has been up for over 24 hours - which is a record for here :-)

I did not disable IGMP as I really wanted to understand the minimum change required to stabilise the system.

Thanks again,

Simon
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#5
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Re:Rebooting
2018-03-22 02:26:55
Hi Simon,
Is everything working okay? My router have had a uptime of 31 days.

Patrik
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#6
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Re:Rebooting
2018-03-23 02:36:00
Patrik,

My router has been up for over 19 days which means it hasn't rebooting since I made your suggested TR-069 change.

:-)
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#7
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Re:Rebooting
2018-03-24 20:58:05
Simon,
That was good to hear and that I could help someone. Good luck! This router is now the most stable router I ever owned and the speeds is better than with my previous Netgear.
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#8
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