Archer AX20 randomly rebooting
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The router reboots randomly. I have the problem almost everyday.
I also checked the scheduled rebooting, but the setting was off.
I sent the router to support, but a new one, same model just came. The problem is still remain.
I found the other models have the same issues.
https://community.tp-link.com/en/home/forum/topic/243720
https://community.tp-link.com/en/home/forum/topic/179006
The logs
2021-02-07 21:04:24 LED コントローラー 情報 [1087] Start to run WAN1_ON
2021-02-07 21:04:24 LED コントローラー 情報 [1087] Start to run WAN0_OFF
2021-02-07 21:04:24 LED コントローラー 情報 [1087] Start to run LAN_OFF
2021-02-07 21:03:55 LED コントローラー 情報 [1087] Start to run WAN1_ON
2021-02-07 21:03:55 LED コントローラー 情報 [1087] Start to run WAN0_OFF
2021-02-07 21:03:55 LED コントローラー 情報 [1087] Start to run LAN_OFF
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Hello, if anyone still encounter an issue with the router rebooting itself, it is suggested to follow the troubleshooting suggestions we updated here to address the issue, and report further if the issue persists:
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Hello, thanks for reporting the issue to the community, we would like to know more details which will help us analyze the special reboot issue you are experiencing.
When did you purchase it, does the reboot issue occur when you first installed it or is it happening after some special activity, such as high loading or streaming? Have you ever upgraded the router firmware or changed some setting on it when this issue begins to happen?
How often does the reboot issue occur? If possible, try to reduce the connected devices, modify the Transmit Power on the router to middle or low, then monitor again.
You can check the CPU & Memory utilization on the Network Map - scroll down the page and you will see it.
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Thanks for your quick response.
I purchased the router in November, 2020 and a new one came last month.
It seems that the reboot problem occurs totally randomly. It sometimes occur consecutively but usually 1~2 times per a day.
The number of devices is 2~3 and traffic is low. I attached the screenshot of performance monitor.
The router firmware was upgraded when it was setup.
Now, 2 devices are connected. One is Wi-Fi 5 (ac), the other is Wi-Fi 6 (ax). OFDMA, TWT and Smart Connect is enabled.
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Have you tried to reset the router to factory defaults, then reconfigure it to confirm?
You may also try to disable the OFDMA to check if it helps.
To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.
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My router is doing this too, I'd say randomly, not every day - looks to occur after it detects the "time has changed"
Here is an extract from my log;
2021-05-13 14:40:24 Led Controller INFO [1087] Start to run WAN1_ON
2021-05-13 14:40:24 Led Controller INFO [1087] Start to run WAN0_OFF
2021-05-13 14:40:24 Led Controller INFO [1087] Start to run LAN_ON
2021-05-13 14:40:00 NAT INFO [13772] Initialization succeeded
2021-05-13 14:39:59 Remote Management INFO [14282] Service stop
2021-05-13 14:39:59 NAT INFO [13772] Initialization succeeded
2021-05-13 14:39:55 NAT INFO [12913] Initialization succeeded
2021-05-13 14:39:54 NAT INFO [12913] Initialization succeeded
2021-05-13 14:39:54 Remote Management INFO [13196] Service stop
2021-05-13 14:39:44 UPnP INFO [12468] Service start
2021-05-13 14:39:44 UPnP INFO [12468] Service stop
2021-05-13 14:39:43 Remote Management INFO [12135] Service stop
2021-05-13 14:39:33 NAT INFO [10789] IPSEC ALG enabled
2021-05-13 14:39:33 NAT INFO [10789] L2TP ALG enabled
2021-05-13 14:39:33 NAT INFO [10789] PPTP ALG enabled
2021-05-13 14:39:33 NAT INFO [10789] SIP ALG enabled
2021-05-13 14:39:33 NAT INFO [10789] RTSP ALG enabled
2021-05-13 14:39:33 NAT INFO [10789] H323 ALG enabled
2021-05-13 14:39:33 NAT INFO [10789] TFTP ALG enabled
2021-05-13 14:39:33 NAT INFO [10789] FTP ALG enabled
2021-05-13 14:39:32 Led Controller INFO [1087] Start to run WAN1_ON
2021-05-13 14:39:32 Led Controller INFO [1087] Start to run WAN0_OFF
2021-05-13 14:39:32 Led Controller INFO [1087] Start to run LAN_ON
2021-05-13 14:39:31 Traffic Statistics INFO [8430] Clear all stats because time changed
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Just to confirm, who is your ISP? When the router reboots or the internet drops, how about the LEDs status?
Have you confirmed this with your ISP also? Please connect the computer directly to the ISP modem, check if it can maintain a stable internet connection. If yes, please try to clone the PC's MAC address to the AX20 by connecting this PC to the AX20 LAN port, then monitor again.
Please also confirm if you have enabled auto-reboot on the AX20, try to disable it, then confirm.
If the issue persists, please kindly send us the whole system log, including those before and after the dropouts, our engineer with try to investigate.
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My ISP is "Aussie Broadband" I'm in Australia. The ISP doesn't provide a modem as such, it's called NBN (National Broadband Network) and that "modem" is in the garage so it is not possible to connect my PC to it. It is then cabled through the wall to the TP Link router WAN port.
Auto reboot is most definitely turned off.
The light status on the AX20 when this occurs is all off. It's rebooting, just power LED is on (far left) then they all come back on gradually like any other reboot.
My internet is very stable, this only occurs maybe once every couple of weeks (at least during they day when I am trying to work), it may occur overnight without my knowledge.
Here is the entire system log...
2021-05-13 14:40:24 Led Controller INFO [1087] Start to run WAN1_ON
2021-05-13 14:40:24 Led Controller INFO [1087] Start to run WAN0_OFF
2021-05-13 14:40:24 Led Controller INFO [1087] Start to run LAN_ON
2021-05-13 14:40:00 NAT INFO [13772] Initialization succeeded
2021-05-13 14:39:59 Remote Management INFO [14282] Service stop
2021-05-13 14:39:59 NAT INFO [13772] Initialization succeeded
2021-05-13 14:39:55 NAT INFO [12913] Initialization succeeded
2021-05-13 14:39:54 NAT INFO [12913] Initialization succeeded
2021-05-13 14:39:54 Remote Management INFO [13196] Service stop
2021-05-13 14:39:44 UPnP INFO [12468] Service start
2021-05-13 14:39:44 UPnP INFO [12468] Service stop
2021-05-13 14:39:43 Remote Management INFO [12135] Service stop
2021-05-13 14:39:33 NAT INFO [10789] IPSEC ALG enabled
2021-05-13 14:39:33 NAT INFO [10789] L2TP ALG enabled
2021-05-13 14:39:33 NAT INFO [10789] PPTP ALG enabled
2021-05-13 14:39:33 NAT INFO [10789] SIP ALG enabled
2021-05-13 14:39:33 NAT INFO [10789] RTSP ALG enabled
2021-05-13 14:39:33 NAT INFO [10789] H323 ALG enabled
2021-05-13 14:39:33 NAT INFO [10789] TFTP ALG enabled
2021-05-13 14:39:33 NAT INFO [10789] FTP ALG enabled
2021-05-13 14:39:32 Led Controller INFO [1087] Start to run WAN1_ON
2021-05-13 14:39:32 Led Controller INFO [1087] Start to run WAN0_OFF
2021-05-13 14:39:32 Led Controller INFO [1087] Start to run LAN_ON
2021-05-13 14:39:31 Traffic Statistics INFO [8430] Clear all stats because time changed
2020-10-23 00:00:51 NAT INFO [10789] Initialization succeeded
2020-10-23 00:00:51 NAT INFO [10789] Initialization succeeded
2020-10-23 00:00:47 Led Controller INFO [1087] Start to run WAN1_OFF
2020-10-23 00:00:47 Led Controller INFO [1087] Start to run WAN0_ON
2020-10-23 00:00:47 Led Controller INFO [1087] Start to run LAN_ON
2020-10-23 00:00:47 NAT INFO [9990] Initialization succeeded
2020-10-23 00:00:47 NAT INFO [9990] Initialization succeeded
2020-10-23 00:00:46 Led Controller INFO [1087] Start to run STATUS_ON
2020-10-23 00:00:45 QoS INFO [9377] Service start
2020-10-23 00:00:43 QoS INFO [9377] Function enabled
2020-10-23 00:00:42 Led Controller INFO [1087] Start to run NIGHT
2020-10-23 00:00:42 Led Controller INFO [1087] Start to run GENERAL
2020-10-23 00:00:33 Traffic Statistics INFO [8409] Service start
2020-10-23 00:00:30 Factory Reset INFO [8034] Service start
2020-10-23 00:00:30 Parental Controls INFO [7529] Service start
2020-10-23 00:00:30 Parental Controls INFO [7529] Function enabled
2020-10-23 00:00:28 Access Control INFO [7281] Service start
2020-10-23 00:00:28 Access Control NOTICE [7281] Flush conntrack table succeeded
2020-10-23 00:00:28 Access Control INFO [7281] Function enabled
2020-10-23 00:00:27 NAT DEBUG [6546] Flush conntrack
2020-10-23 00:00:27 NAT INFO [6546] Function enabled
2020-10-23 00:00:27 NAT NOTICE [6546] Create NAT chain succeeded
2020-10-23 00:00:26 NAT INFO [6546] Initialization succeeded
2020-10-23 00:00:26 Remote Management INFO [6645] Service stop
2020-10-23 00:00:25 NAT INFO [6546] Initialization succeeded
2020-10-23 00:00:25 Basic Security INFO [5987] Service start
2020-10-23 00:00:25 Basic Security NOTICE [5987] Flush conntrack table succeeded
2020-10-23 00:00:22 IP & MAC Binding INFO [5981] Daemon connection succeeded
2020-10-23 00:00:22 IP & MAC Binding NOTICE [5981] IP 192.168.0.101 and MAC 8C-55-4A-BC-10-92 bound succeeded
2020-10-23 00:00:22 IP & MAC Binding NOTICE [5981] IP 192.168.0.21 and MAC 30-AB-6A-2A-55-21 bound succeeded
2020-10-23 00:00:22 IP & MAC Binding NOTICE [5981] IP 192.168.0.22 and MAC 6C-E8-5C-44-C0-E9 bound succeeded
2020-10-23 00:00:22 IP & MAC Binding INFO [5981] Config interface initialization succeeded
2020-10-23 00:00:22 IP & MAC Binding INFO [5981] ARP Binding enabled
2020-10-23 00:00:22 IP & MAC Binding INFO [5981] Config interface initialization succeeded
2020-10-23 00:00:22 IP & MAC Binding INFO [5981] Initialization succeeded
2020-10-23 00:00:22 Firewall INFO [4991] Service start
2020-10-23 00:00:22 UPnP INFO [5825] Service start
2020-10-23 00:00:22 UPnP INFO [5825] Service stop
2020-10-23 00:00:19 Remote Management INFO [5315] Service stop
2020-10-23 00:00:18 Led Controller INFO [1087] Start to run WIFI5G_ON
2020-10-23 00:00:18 Led Controller INFO [1087] Start to run WIFI2G_ON
2020-10-23 00:00:00 Time Settings INFO [1116] Service start
1970-01-01 00:00:11 Led Controller INFO [1087] Service start
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To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.
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Hello, if anyone still encounter an issue with the router rebooting itself, it is suggested to follow the troubleshooting suggestions we updated here to address the issue, and report further if the issue persists:
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@Kevin_Z I upgraded the router to a new firmware, 1.3.0 or higher. It seems that the problem resolved. Thank you.
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