W9980B - No Internet connection via Lan, Wifi works

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

W9980B - No Internet connection via Lan, Wifi works

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
W9980B - No Internet connection via Lan, Wifi works
W9980B - No Internet connection via Lan, Wifi works
2018-02-27 04:55:41
Model :

Hardware Version :

Firmware Version :

ISP :

Hi everyone,

i just bought a W9980B and upgraded the firmware to the newest Version (Hardware V 1.0).
In Germany we have Annex B/J.
I get a perfect internet conncection via ADSL2+, where VLAN must be activated and set to channel 7.
However, i can only access the internet via Wifi (5G and 2.4G).

Via Lan i can only establish a connection to the router. Weirdly i CAN ping and dig websites. Also the routing seems to work there.
No matter whether i use DHCP or type everything in by hand it is not possible to open a browser and surf.

I have tried 3 different systems (Mac, Linux and Windows).
I tried with and without VLAN, however i cannot choose a WAN connection to group e.g. LAN and WIFI and WAN together.

Of course i have tried all four LAN ports.

I read through the manual but i found no hinge on "connection WAN and LAN". Anyway whats really weird is that ping works.

Has anyone experienced something like this?
What am i doing wrong?

Best regards
Douglas
  0      
  0      
#1
Options
6 Reply
Re:W9980B - No Internet connection via Lan, Wifi works
2018-02-28 18:51:48
I wanted to add some information:
I just changed to a FritzBox 7430. With the same VDSL cable i get 15.8MBit from my Box, whereas the TP Link only does 11.2 MBit.
Further if i stream something via WIFI (e.g. Netflix) and try to watch a Video on Youtube and surf (with another device) the TP Link gets very slow.
The FritzBox has no problem with it at all.

I do not understand why there is this big difference in performance. The quality of the TPlink seems to be VERY LOW!
  0  
  0  
#2
Options
Re:W9980B - No Internet connection via Lan, Wifi works
2018-03-09 17:47:16
Hi,

Did you try change the DNS on the router to like 8.8.8.8? What's the current firmware version of your router?
  0  
  0  
#3
Options
Re:W9980B - No Internet connection via Lan, Wifi works
2018-08-04 03:53:28
Exactly the same problem here. Did you have any success?

Best
Christian
  0  
  0  
#4
Options
Re:W9980B - No Internet connection via Lan, Wifi works
2018-08-17 06:09:24
Hello,
i have the TD-W8970B and i have the same problem. ADSL2+ (Annex J) with VLAN 7 -> LAN Ports are not able to access Internet, but Router it self is accessable.
I tried serval things, but nothing seems to work. On my old ADSL AnnexB everything was fine.

It seems that TP-Link has there a general Problem with their Firmeware in several products.

So to solve the Problem it seems, that i have also to change to AVM (Fritzbox), because i need the LAN Ports.
  0  
  0  
#5
Options
Same issue
2018-08-23 23:34:39
I had the same issue but i got replacement of the device and now it works fine but i think the issue was from the modem's motherboard.
  0  
  0  
#6
Options
Re: Same Issue
2018-10-03 20:14:07
I contacted the German Support and they were nice and tried to help with "basic tryouts". From reseting, over changing DNS to google-servers and so on. But nothing helped.
Then they stopped replying. So i think TP-Link had no interests or ideas any more.

So my conclusion was like i wrote in the last message: I changed to AVM (FritzBox). Now it's working fine.
  0  
  0  
#7
Options

Information

Helpful: 0

Views: 948

Replies: 6

Related Articles