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Deco M9 plus can't pair with smartthings arrival sensor.

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Deco M9 plus can't pair with smartthings arrival sensor.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M9 plus can't pair with smartthings arrival sensor.
Deco M9 plus can't pair with smartthings arrival sensor.
2019-01-26 05:31:43

Deco app displays smartthings arrival sensor is compatible with M9 plus.

 

 

 

But So many times tried to pair but M9 never dicover the device.

 

 

 

I can tell arrival sensor trying to be paired, but deco m9 is not accepting it.

 

 

 

But other smartthings sensors all pairs without problem.

 

Even I bought new battery, still same.

 

Do I have to wait for firmware update?

 

 

 

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Re:Deco M9 plus can't pair with smartthings arrival sensor.
2019-01-29 07:45:50

For your issue, you can refer to the link below to do some troubleshoot.

 

https://www.tp-link.com/en/faq-1790.html

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Re:Re:Deco M9 plus can't pair with smartthings arrival sensor.
2019-01-30 21:55:34 - last edited 2019-01-30 21:56:25

I tried everything in the link for more than 30 times, I even changed brand new battery, but still arrival sensor  doesn't pairs. 

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#3
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Re:Re:Re:Deco M9 plus can't pair with smartthings arrival sensor.
2019-08-30 17:33:56

I just got a Deco M9 Plus and purchased three Samsung Arrival sensors and I am having the same problem as you.  It will not even see the sensor.  TP-Link says that they support F-ARR-US-2 and I have the STS-PRS-250.  Samsung says they are the same sensor but the STS is their older model numbering scheme.  I do not know if the newer units work but the older ones do not.  I have sucessfully connected a Sylvania bulb to the Deco so I know the smart hub works. 

 

Have you had any luck getting the two to pair up?

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