Failed to log in.
Hi,
I couldn't login anymore on the Deco app, so I have reset my password.
I received the reset pw email and changed my password.
Then I tried logging in again and I received the general message : "Failed to log in. Please try again."
I tried a few times, same result.
I reset again, and the reset process worked again. I tried logging in again with this new password, but same result (failed to log in).
Then I called to technical support hotline. The girl on the phone told me that if she could log in with her gmail address, then I should be able to login too.
I've never heard anything this ridiculous. When I politely asked if she could forward this to 2nd line, and/or create a ticket, she told me to send it by email because she couldn't create tickets. Never heard anything like that before.
Anyway, is there someone who knows how to fix this? I send an email to support but it might take some time... and perhaps this is a known problem?
Thanks!
Kris