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Some internet access not work after change from old router to

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Some internet access not work after change from old router to

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Some internet access not work after change from old router to
Some internet access not work after change from old router to
2019-04-22 11:20:12
Model: TL-WR940N  
Hardware Version: V6
Firmware Version: 3.18.1 Build 171030 Rel.43957n

Dear TP-Link

I just changed my old router model TL-WR841N V1  to new router model TL-WR940N V6.
After chnage seem some access not working (PUBG Game), but my old router model TL-WR841N V1 PUBG working as normal.
I have with ISP all configuration are the same, more over other internet access working smooth except PUBG.

Please help to check what is the reason.
I am looking forward to hearing from your support soon.

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Re:Some internet access not work after change from old router to
2019-04-23 02:14:14

Hi,

 

Is there any error message if you cannot access PUBG game? And if all the devices cannot access it？

 

You can change the DNS server on your computer and give it a go. For primary DNS, you can change it to 8.8.8.8 and 8.8.4.4 for secondary DNS.

Note: https://www.tp-link.com/en/support/faq/14/ 

 

Is there any advanced features on the 940N? Like parental control. 

 

You can enable UPnP to give it a go. 

 

Besides, once you logged into the web UI, please go to network-wan page to change the MTU. 

 

Any updates, please let me know.

 

Good day.

 

 

Siden wrote

Dear TP-Link

I just changed my old router model TL-WR841N V1  to new router model TL-WR940N V6.
After chnage seem some access not working (PUBG Game), but my old router model TL-WR841N V1 PUBG working as normal.
I have with ISP all configuration are the same, more over other internet access working smooth except PUBG.

Please help to check what is the reason.
I am looking forward to hearing from your support soon.

 

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