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Fail to obtain the IP address

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Fail to obtain the IP address

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Fail to obtain the IP address
Fail to obtain the IP address
2019-07-18 14:32:32 - last edited 2019-07-18 23:12:15
Model: RE450  
Hardware Version: V2
Firmware Version: 1.04 Build 20171250 Rel. 73615

Hi I have problem with this extender, sometime fail to obtain the IP address and no internet connection available show on my all devices. After this need to restart the extender then can continue to use.

 

Can advise the solutions? 

 

Thank you.

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#1
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11 Reply
Re:Fail to obtain the IP address
2019-07-22 06:04:33

@HEECHAI 

 

We will do some troubleshooting first and try to fix it. 

 

1. What is the led status of the RE450 when it lost connection?

 

2. Can you access internet from it with wired connection? Please click here to check its IP address and default gateway at that time.

 

3. Meanwhile, can you get internet from the main router by wireless? 

 

4. How far away between the main router and the RE450?

 

5. Try to move the RE450 closer to the main router and change its wireless settings, like wireless channel or channel width to give it a go. 

 

Besides, below is a faq you can refer to: https://www.tp-link.com/support/faq/2233/ 

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#2
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Re:Re:Fail to obtain the IP address
2019-07-22 06:16:15

1. The led status is blue when lost the connection. 

2. I haven't try yet.

3. I can get the internet from the main router.

4. Around 10m between the main router to the RE450.

 

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#3
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Re:Re:Re:Fail to obtain the IP address
2019-07-23 03:01:39

@HEECHAI 

 

Thanks for your reply. 

 

Per I said before, please check the IP and gateway of your computer with it connected to the RE450 to do further analysis. 

 

Meanwhile, you can move the extender closer to the main router and optimize the wireless settings of main router to give it a go, like wireless channel or channel width. 

 

What is more, please ensure that the firmware of RE450 is up to date.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:Fail to obtain the IP address
2020-02-21 22:44:59
Its the same with my RE300. If i reboot it, it works for a few hours, then says ip configuration failure. My device model does not have a port to check it. Also the main router works fine. The extender is in the router range. Kindly fix this issue as it looks like a software problem.
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#5
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Re:Fail to obtain the IP address
2020-02-24 06:22:19

@Frost 

 

Hello, what is the led status of the RE300 when it lost network connection? 

 

Can you log into the web UI of the RE300 at that time? If so, please show us a screenshot of the status page when RE300 stops working. 

 

Please ensure that the firmware of RE300 is up to date, and you can assign a static IP for it to give it a go. 

 

May it help. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Re:Fail to obtain the IP address
2020-06-25 10:20:06
I have received a new device RE300 last week and it also has same issue. Not able to get IP address after a few hours. Status on extender is all lit up (shows as all working). We are not able to connect to the range extender itself to login to the web UI. Firmware is up to date. Did check for updates just now.
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#7
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Re:Fail to obtain the IP address
2020-06-25 10:33:15

@Kevin_Z , Please help

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#8
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Re:Fail to obtain the IP address
2020-07-03 18:35:06

@akhilraavi I am exactly facing the same issue as described above. 

 

Can someone please help us out? It is pretty inconvenient to keep restarting the device multiple times a day. 

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#9
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Re:Fail to obtain the IP address
2020-07-04 04:10:46

@Kevin_Z I have the exact same issue with my RE350 extender. Please help. 

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#10
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Re:Fail to obtain the IP address
2020-08-16 16:53:55

@Frost yeah I am having exactly the same issue with my RE300

Frost wrote

Its the same with my RE300. If i reboot it, it works for a few hours, then says ip configuration failure. My device model does not have a port to check it. Also the main router works fine. The extender is in the router range. Kindly fix this issue as it looks like a software problem.

 

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#11
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