Archer C6 2.4G band stops working, disable then enable restores

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Archer C6 2.4G band stops working, disable then enable restores

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
580 Reply
Re:Archer C6 2.4G band stops working, disable then enable restores
2020-05-30 09:14:15

@StuartP 

Good to know.


I referred this thread to TP-Link Support in the UK this morning asking them to put the issue into Problem Managment, having raised it with the Dutch arm (who knows if they ar actually different) in the week again and being asked to jump through various scripted hoops as an incident rather than actually addressing the obvious problem.

Remains to be seen if they bother.

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#32
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Re:Archer C6 2.4G band stops working, disable then enable restores
2020-05-31 03:46:05

@StuartP i am also facing the same issue, this is an indian variant, i replaced the first C6 to amazon thinking its a hardware issue. But i am getting the same issue in new device also and its very annoying. Is there any temporary fix as of now? 

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#33
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Re:Archer C6 2.4G band stops working, disable then enable restores
2020-05-31 08:08:21

@Kevin_Z Please solve this issue tp link. All users have the same problem. And you guys did nothing to solve instead asking questions back to users. Kindly update the firmware that will solve this annoying problem asap. Tq

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#34
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Re:Archer C6 2.4G band stops working, disable then enable restores
2020-05-31 08:17:46

@Joe6thomas also it seems that they have sold me a US variant here in India, i cannot update to the new firmware even manually when i am trying from the indian website, but the us firmware works. This issue needs to be solved i have few old devices which only uses 2.4ghz network and its a pain now. 

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#35
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Re:Archer C6 2.4G band stops working, disable then enable restores
2020-05-31 09:27:38

@Kevin_Z 

Hi Kevin!

I just bought the same Archer C6 v2 router a few weeks ago brand new and I have a similar problem with the 2.4GHz Wi-Fi, but MULTIPLE TIMES A DAY!

I have "Smart Connect" on, so I notice it as devices which only supports 2.4GHz, cannot connect back on the network, 5Ghz ones still works fine. After a reboot it's okay but usually within a day it's back and sometimes it happens multiple times a day....

It's so so so frustrating..... When are you going to fix this issue? It clearly looks like a software issue or a serious general hardware one....

I tried it in both Access Point and Router mode, but it's the same.

The router is on the latest firmware: 1.3.0 Build 20200402 rel.52000 (- I was thinking about trying DD-WRT on the device but I'm pretty sure it'd ruin my warranty.)

Tell me if I can help you troubleshoot the problem, but please fix it, I don't want to change brands, I was always satistied with your products in the past. I also have System Log on, I don't know if it could help.

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#36
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Re:Archer C6 2.4G band stops working, disable then enable restores
2020-05-31 09:31:00

@StuartP 

..But I'm pretty sure that ends up in a "warranty void" situation haha

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#37
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Re:Archer C6 2.4G band stops working, disable then enable restores
2020-06-01 21:27:53

Same problem

 

SmartConnect disabled.

5Ghz working very well

2.4 GHz unreachable (password incorrect). Work after a reboot. Occurs many times per day.

 

Firmware 1.3.0 

 

All my network is affected, I can't work in good conditions, please focus on this problem.

 

if beta firmware or diagnostic is necessary don't hesitate. 

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#38
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Re:Archer C6 2.4G band stops working, disable then enable restores
2020-06-05 12:30:25

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#39
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Re:Archer C6 2.4G band stops working, disable then enable restores
2020-06-05 12:31:07

New firmware release. 

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#40
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Re:Archer C6 2.4G band stops working, disable then enable restores
2020-06-05 12:31:16

New firmware release. 

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#41
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