incorrect offline state after M4 firmware update

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incorrect offline state after M4 firmware update

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20 Reply
Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:incorrect offline state after M4 firmware update
2019-07-29 07:33:49

@RedRoger 

 

What is the model number of the camera? How do you manage it remotely? Use the static IP and the port number? 

 

Meanwhile, you can change it to dynamic IP, and reserve an IP for it on the Deco M4 via the Deco app.

 

Instruction as below: https://www.tp-link.com/support/faq/1795/ 

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#12
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:incorrect offline state after M4 firmware update
2019-07-29 10:58:24

As I said before, the Model of IP camera is CAMHI pcs112. Also, as I said before, my Decos operate in access point mode and dhcp server is runnung on the main Mikrotik router. In that configuration I can't reserve anything on Deco, but I can do this on the main Mikrotik router and in this case everything operates and indicates correctly. The question was why, if use static ip for the camera, I see it in inactive devices although  the camera operates correctly itself. I think the problem somehow is connected with a new update for before it everything was correct with the same settings.

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#13
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:incorrect offline state after M4 firmware update
2019-07-29 11:04:56

By the way, after the new update I have access to the Deco via web inteface :) And I see the log section. But there is  no any interesting in logs for this camera

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#14
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:incorrect offline state after M4 firmware update
2019-07-31 08:40:19

@RedRoger 

 

We did a test on our lab, with ISP router--Deco M4)))(((smart phone, Deco M4 works as AP mode; once we set static IP for the smart phone, it still shows online but with the IP address it obtained automatically, but once the lease time expired, it will show up the static IP I have setup and it is still online. 

 

From the pic attached before, the wifi camera connects to the slave Deco M4 which is connected to the main router by wired cable. 

 

So to do a comparison analysis, try to connect them via wireless and test whether it works. 

Note: ISP router--Deco M4 )))(((Deco M4 )))(((Deco M4, all the Deco M4 works as access point. 

 

Any updates, please let us know.

 

Thanks in advance, and have a nice day. 

 

 

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#15
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:incorrect offline state after M4 firmware update
2019-07-31 17:55:00

After today's updating deco app to the new version, it seems the problem's been resolved. At least it's shown correctly within active device group with dinamic IP as well as with the static IP

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#16
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:incorrect offline state after M4 firmware update
2019-08-01 01:26:37

@RedRoger 

 

Thanks for your reply, glad to hear that it works now.

 

You can take more time to verify its performance, any updates, please let us know. 

 

 

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#17
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Re:incorrect offline state after M4 firmware update
2020-02-05 14:44:51

@RedRoger I have almost the same problem. I have a Deco E4 (set of 3). I have a Raspberry Pi that has been allocated a Static IP address. My deco is running in Access Point Mode. My PI device is always on and connected but in the Deco app it is shown as Offline.

 

I also have another machine, a laptop, which has a Static IP allocated to it. That machine too is marked offline. When troubleshooting this issue, I deleted the record in the Deco app for the laptop and now it is nowhere in the list. I can see no way to list it back in the app.

 


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#18
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Re:incorrect offline state after M4 firmware update
2020-02-05 14:58:24

Here's ping result showing both the machine being accessible, while being reported offline on Deco

 

```

rrs@priyasi:~$ ping pi
PING pi (10.42.0.11) 56(84) bytes of data.
64 bytes from pi (10.42.0.11): icmp_seq=1 ttl=64 time=243 ms
64 bytes from pi (10.42.0.11): icmp_seq=2 ttl=64 time=77.6 ms
64 bytes from pi (10.42.0.11): icmp_seq=3 ttl=64 time=107 ms
64 bytes from pi (10.42.0.11): icmp_seq=4 ttl=64 time=131 ms
^C
--- pi ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3005ms
rtt min/avg/max/mdev = 77.569/139.582/242.610/62.469 ms
20:26 ♒ ॐ  ☺      
rrs@priyasi:~$ ping lenovo
PING lenovo (10.42.0.10) 56(84) bytes of data.
64 bytes from lenovo (10.42.0.10): icmp_seq=1 ttl=64 time=6.87 ms
64 bytes from lenovo (10.42.0.10): icmp_seq=2 ttl=64 time=4.16 ms
64 bytes from lenovo (10.42.0.10): icmp_seq=3 ttl=64 time=5.41 ms
64 bytes from lenovo (10.42.0.10): icmp_seq=4 ttl=64 time=70.1 ms
^C
--- lenovo ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3004ms
rtt min/avg/max/mdev = 4.156/21.633/70.099/27.998 ms
20:27 ♒ ॐ  ☺     

```

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#19
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Re:incorrect offline state after M4 firmware update
2020-02-05 15:27:02 - last edited 2020-02-05 15:28:01

@RickyGoldsmith yap, my problem is also exist so far... For the short time, once after deco app last update, it was shown correctly, but after the short time camera again moved to the offline group. It works properly but is shown offline ...

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#20
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Re:incorrect offline state after M4 firmware update
2020-02-06 09:55:04

@RedRoger Here's an interesting bit from today. My lenovo laptop is now automatically named by Deco as Hon Hai Precision Ind and is marked as an offline device. I was able to confirm that it is my lenovo laptop by verifying the wifi mac address of the laptop. So there's something wrong with how Deco tries to discover a client device. 

 

 

rrs@lenovo:~$ ip a
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
   link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
   inet 127.0.0.1/8 scope host lo
      valid_lft forever preferred_lft forever
   inet6 ::1/128 scope host  
      valid_lft forever preferred_lft forever
2: sysbr0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc noqueue state DOWN group default qlen 1000
   link/ether 32:c5:c6:f3:fd:22 brd ff:ff:ff:ff:ff:ff
3: tap0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc pfifo_fast state DOWN group default qlen 1000
   link/ether 56:12:32:d6:20:7f brd ff:ff:ff:ff:ff:ff
4: wlp1s0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq state UP group default qlen 1000
   link/ether 2c:33:7a:8e:d6:2f brd ff:ff:ff:ff:ff:ff
   inet 10.42.0.10/8 brd 10.255.255.255 scope global noprefixroute wlp1s0
      valid_lft forever preferred_lft forever
   inet6 fe80::26ef:8d62:2ff0:f472/64 scope link noprefixroute  
      valid_lft forever preferred_lft forever
15:17 ♒♒♒   ☺     


 

 

 

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#21
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