Any help?

Hi!!!

Same problem here, my connection is 240/24 down/up, but the speed test from the AX6000 gets 240/14 (with luck)...

So, evidently something is wrong with the upload in the AX6000 (i've changed cables, ports, fiddled with several options, to no avail).

I've checked connecting my laptop directly to the fiber modem, and it reports 250/26 Mbps, so the problem is clearly the AX6000, i suspect it's QOS's fault, but we have no way to disable it to test this theory.

I've contacted tech support, and reported all this data.

Best regards!!!!

Edit: firmware is up to date. Tested with my old Archer C9, and no problem at all!!!

Edit 2: What i REALLY don't understand is, why in an older router you can disable QOS, and in a newer, more expensive, top-of-the-line router, you cannot...

One can think that routers evolve to have more options, not less...

It would be very very useful to have a CLI (command line interface), in every router, but more so in this high-end routers... Now we depend entirely in a new firmware, and if this is not corrected, and we never can disable QOS, we get a very expensive paperweight.

@Kevin_Z I am having a very simular issue.  I am on Verizon FIOS and just replaced the Verizon Gateway with an Archer AX6000.  Previously, I was getting 300Mb down and 250Mb up, over both wireless 5g and wired connections.  Now, my download speeds have stayed consistant but the upload speeds have dropped to under 50Mb.  However, when the router performs a speed test, it is getting 650Mb down and 300Mb up.   Clearly the router is throttling Upload traffic in a major way.  I have performed these speed tests through both wired and wireless connections, with simular results. 

Please advise on how to remedy this, otherwise this thing is going right back in the box.

@Kevin_Z 

Kevin_Z wrote

@Sultanmsa 

 

Hello, thanks for your requesting, we will do some troubleshooting first and try to fix it. 

 

1. What is the current network diagram? And who is your ISP?

 

2. With computer connected to the Archer AX6000 directly ONLY, please run the speed test for 3 times and show us the pictures of the results. 

 

3. Have you ever tried to change another ethernet cable/ethernet port or change another device to test the upload speed? 

 

4. Meanwhile, you can hard reset it by holding the reset button/hole for 10s with it powered on to give it a go. 

 

5. Please ensure that the firmware is up to date as well. 

 

Good day. 

 

I contact the customer service they replaced the router and same issue .. i returned it .. and now im using cheap Dlink router with full speed and cost less than $100 

@seelymike I had several contacts with Tplink engineers, and sadly, no solution.

They tested disabling Home Care, but the issue is still there, and the only advice was: be on the lookout for a new firmware.

Its a shame, because it's a beautiful piece of hardware, but there is something wrong with the upload to some sites or services (i.e. the tplinkcloud service)...

Best regards, PAblo.

PS: One of the "solutions" was to lower the frame rate of my only camera, lol.

@pjaguilar @Sultanmsa. Ok then, back in the box it is!  Thank you both for the quick reply.

@seelymike  @Kevin_Z  Well after a month after the last contact with Tp-Link, back to the box with my router too.

More than 300 bucks, to the garbage, well done Tp-Link!!!!

I'm back with my old Archer C9, works like a charm, for now.