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Unstable WiFi Speed

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Unstable WiFi Speed

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Unstable WiFi Speed
Unstable WiFi Speed
2019-09-06 17:58:17 - last edited 2019-09-09 02:43:27
Model: TD-W9970  
Hardware Version: V2
Firmware Version: 0.9.1 0.2 v0076.0 Build 170919 Rel.61201n

I Used W8151N version and i dont have any problem on wifi speed drops and when i switch to w9970 wifi speed drops very much i try every thing: Upgrade frimware, reset factory, change channel, change Channel Width, change place of modem ..... but none of them works i actually change modem once to another w9970 and its the same.
is there any way to i fix it??

 

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Re:Unstable WiFi Speed
2019-09-09 02:54:00 - last edited 2019-09-09 02:54:40

@FastBack 

 

It is strange that the 2 TD-W9970 have the same issue, we would like to do some troubleshooting and try to fix it.


1. What is the light status of the TD-W9970 when it goes offline?

 

2. With your computer or smart phone connected to it at that time, what is the IP address and default gateway it obtained?
Note: How to get them: https://www.tp-link.com/support/faq/838/

 

3. Meanwhile, please try to access the web page and take a full snapshot of the status page. 
Note: How to login to the web interface: https://www.tp-link.com/support/faq/114/

 

4. How do you make it back to work after it goes offline?

 

5. Furthermore, when did you buy it?

 

6. Here is an instruction you can follow to troubleshoot as well.
https://www.tp-link.com/support/faq/2238/

 

Look forward to your reply.

 

Have a nice day.

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Re:Re:Unstable WiFi Speed
2019-09-09 06:26:47 - last edited 2019-09-09 06:46:21

1.When goes offline lights dont change at all

2. http://s4.picofile.com/file/8371859326/Annotation_2019_09_09_104853.png
3. http://s5.picofile.com/file/8371860484/Annotation_2019_09_09_11135311.png

 http://s4.picofile.com/file/8371859350/Annotation_2019_09_09_105051.png

4.I wait for get connection back

5.I buy old w9970 for 2 or 3 months ago and the new one i get it for a month

6.How can i contact to support??

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