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Can't install/uninstall T2U driver/utility on Win 10 laptop

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Can't install/uninstall T2U driver/utility on Win 10 laptop

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RogerE

2019-10-07 09:52:14

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Registered: 2019-10-07

Can't install/uninstall T2U driver/utility on Win 10 laptop

2019-10-07 09:52:14

Model: Adapter

Hardware Version: V1

Firmware Version:

I have tried to install the driver and utility, but have run into problems.

I tried to install driver - it hung at 40%. Now cannot detect the TsU, but if I try to reinstall tells me to ininstall previous version. However running uninstall hangs at about 40% (again!).

Tried to install the Utility. This hung ay 33%.

Both utility and driver were downloaded from TP-Link support site, as laptop has no DVD drive.

OS is Windows 10 v 1903 Build 18362.388

3 Reply

Kevin_Z

2019-10-09 05:47:07

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Registered: 2018-12-24

Re:Can't install/uninstall T2U driver/utility on Win 10 laptop

2019-10-09 05:47:07

@RogerE

Please go to control panel-programs and features to verify whether you can see the Archer T2U, if so you can uninstall it.

Besides, please go to computer management-device manager-network adapter page, double click the TP-Link USB adapter and tell us the device status.

Meanwhile, do you want to configure it as the softAP to install the utility? If so, it is suggested to use the mobile hotspot on Windows 10 to do that.

https://www.tp-link.com/support/faq/2021/

Good day.

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RogerE

LV1

2019-10-09 08:51:46

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Re:Can't install/uninstall T2U driver/utility on Win 10 laptop

2019-10-09 08:51:46

@Kevin_Z

Thanks for the reply.

Eventually I managed to install both, but it meant waiting a couple of hours for each to be installed/deleted, and also pressing the X on the dialogs, and then answering no if I wanted to abort the operations.

However now I get a "USB device not recognised" whenever I plug-in the adaptor.

Kevin_Z

2019-10-10 10:22:04

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Re:Can't install/uninstall T2U driver/utility on Win 10 laptop

2019-10-10 10:22:04

@RogerE

Try to restart the computer and change another USB port to verify whether it can be detected.

If possible, you can change another computer to give it a go.

Still the same, please show us a screenshot of the error message you saw.

Good day.

RogerE

2019-10-07 09:52:14

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Registered: 2019-10-07

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Can't install/uninstall T2U driver/utility on Win 10 laptop

Can't install/uninstall T2U driver/utility on Win 10 laptop

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