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ARCHER VR300 VDSL STATIC IP can not authenticate with ISP

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ARCHER VR300 VDSL STATIC IP can not authenticate with ISP

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ARCHER VR300 VDSL STATIC IP can not authenticate with ISP
ARCHER VR300 VDSL STATIC IP can not authenticate with ISP
2019-11-16 08:33:56
Model: Archer VR300  
Hardware Version: V2
Firmware Version: 181214

Hi all,

I used to use a TD-W9970 modem that worked with my ISP in VDSL with a fixed IP address.

 

I would now like to operate in the same condition an ARCHER VR300 to enjoy the WiFi 5GHz. BUT, can not connect: VDSL binding is good but authentication fails. However, I put exactly the same connection parameters.


Is there a difference between the W9970 and the ARCHER VR300?

 

Connection settings:
VDSL2
Annex A
IP VLAN: 836
Static IP ...


MAC: forced to xx.xx.xx.xx.xx.xx (MAC cloning)

 

Thank's

 

PS.: I just returned to TD W9970 and of course it connects perfectly ...

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5 Reply
Re:ARCHER VR300 VDSL STATIC IP can not authenticate with ISP
2019-11-18 12:54:34
No one to help me :( ?
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#2
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Re:ARCHER VR300 VDSL STATIC IP can not authenticate with ISP
2019-11-20 07:15:36

@JeanBonnot 

 

Hello, have you ever contacted that is there any Mac filtering or Mac binding at their end? 

 

Please hard reset the Archer VR300 first and then connect the computer to the LAN port. Try to setup the broadband connection on the computer itself with the same username and password to verify whether it works. 

https://www.tp-link.com/support/faq/921/

 

After that, please check whether the computer works well. 

 

If so, you can clone its MAC address, otherwise, try to reach out to your ISP to get some help. 

 

May it help. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:ARCHER VR300 VDSL STATIC IP can not authenticate with ISP
2019-11-20 18:42:46

@Kevin_Z 

Thank you for your reply,
as you can imagine, the ISP only wants to make support on its Set-top box ... (no log, no help, nothing)

In my case (a fixed ip), the isp does not allow authentication unless it has a defined MAC address (that of the Set-top box), which works perfectly with the TWD9970.

But question remains: why the ARCHER does not work like the TW D 9970? while it has the same parameters ... indecision

I suspect a MAC address problem on the ARCHER frown

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#4
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Re:ARCHER VR300 VDSL STATIC IP can not authenticate with ISP
2019-12-06 16:30:29

@JeanBonnot 

 

No body can help ?

Does anyone use this modem with mac cloning?

 

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#5
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Re:ARCHER VR300 VDSL STATIC IP can not authenticate with ISP
2019-12-11 09:00:18

@JeanBonnot 

 

Try to reset the Archer VR300 and connect the computer to it directly after the DSL synchronization passed. After that, try to setup a static IP for your PC which is given by ISP and verify whether you can get internet. 

 

If so, you can connect the computer to the VR300 by wired cable to clone the MAC address. 

 

Or you can verify whether ISP can unbind the MAC address of TD-W9970 and replace it with the Archer VR300. 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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