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TD-W8901N internet led is not on, DSL is on, ISP is ok. other router worked normal --plz help

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TD-W8901N internet led is not on, DSL is on, ISP is ok. other router worked normal --plz help

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TD-W8901N internet led is not on, DSL is on, ISP is ok. other router worked normal --plz help
TD-W8901N internet led is not on, DSL is on, ISP is ok. other router worked normal --plz help
2019-11-23 09:50:49 - last edited 2019-11-27 10:26:20
Model: TD-W8961N  
Hardware Version: V3
Firmware Version: FwVer:3.16.10.0_TC3086 HwVer:T14.F7_7.0

HI

The router was fins all the time for more than a year, then once the internet led is off - DSL led is on. but no internet on devices connected.

revised with ISP , troubleshooting all ways still not. trying ISP router and it is working fine.

what could be the problem?

if hardware issue, is it still under warranty? i got it around 1.5 years ago

ADSL Firmware Version:FwVer:3.16.10.0_TC3086 HwVer:T14.F7_7.0         
Line State:Down        
Modulation:N/A        
Annex Mode:N/A


1/1/2000 0:9:26> Last errorlog repeat 1 Times
1/1/2000 0:9:27> netMakeChannDial: err=-3001 rn_p=805609a0

PVC 0
VPI 0
VCI 35


>> Testing Ethernet LAN connection ...    PASS
>> Testing ADSL Synchronization .FAIL
>> Testing ATM OAM segment ping ...    SKIPPED
>> Testing ATM OAM end to end ping ...    SKIPPED
>> Ping Primary Domain Name Server .    SKIPPED

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#1
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1 Accepted Solution
Re:TD-W8901N internet led is not on, DSL is on, ISP is ok. other router worked normal --plz help-Solution
2019-11-26 16:24:20 - last edited 2019-11-27 10:26:20

@Kevin_Z  @All 

 

thanks for your reply

 

i made hard reset for around 13 seconds then it works

Although I did before but for 10 seconds but didn't do it

 

now it's ok

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#5
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Re:TD-W8901N internet led is not on, DSL is on, ISP is ok. other router worked normal --plz help
2019-11-23 12:29:26

@Hany_Rezq 

 

What is the led status of the TD-W8901N? 

 

From what you said, the DSL led is on, while the disgnostic shows that ADSL synchronization failed, so I would like to confirm it.

 

With the DSL led on, try to hard reset the TD-W8901N by holding the reset button/hole for 10s with it powered on, and then connect the computer to the LAN port and setup the broadband connection with the username and password given by the ISP to verify whether you can get internet. 

https://www.tp-link.com/support/faq/921/

 

If the DSL led shows off, try to unplug and plug it back, remove the splitter and reset it. 

 

May it help. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:TD-W8901N internet led is not on, DSL is on, ISP is ok. other router worked normal --plz help
2019-11-23 14:57:42

@Kevin_Z 

 

thanks Kevin for you feedback

 

for the router leds, i have power - DSL - WiFi leds always on, internet led off.

 

i tried the solution below as was suggested with ISP during troubleshooting.

 

the point is same connections, on other router was working fine and internet led flashes and can connect.

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#3
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Re:TD-W8901N internet led is not on, DSL is on, ISP is ok. other router worked normal --plz help
2019-11-26 08:10:47

@Hany_Rezq 

 

If the computer and other router can get internet with the same DSL line, there may have something wrong of the TD-W8901N. 

 

You can contact the retailer or the local tech support to check whether the replacement is qualified. 

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support

 

May it help. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:TD-W8901N internet led is not on, DSL is on, ISP is ok. other router worked normal --plz help-Solution
2019-11-26 16:24:20 - last edited 2019-11-27 10:26:20

@Kevin_Z  @All 

 

thanks for your reply

 

i made hard reset for around 13 seconds then it works

Although I did before but for 10 seconds but didn't do it

 

now it's ok

Recommended Solution
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#5
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Re:TD-W8901N internet led is not on, DSL is on, ISP is ok. other router worked normal --plz help
2019-11-27 10:26:00

@Hany_Rezq 

 

Okay, that would be great; Glad to hear that you figured it out finally.

 

Now you can enjoy the internet with the TP-Link device.

 

Best regards. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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