TD-W8901N internet led is not on, DSL is on, ISP is ok. other router worked normal --plz help
HI
The router was fins all the time for more than a year, then once the internet led is off - DSL led is on. but no internet on devices connected.
revised with ISP , troubleshooting all ways still not. trying ISP router and it is working fine.
what could be the problem?
if hardware issue, is it still under warranty? i got it around 1.5 years ago
ADSL Firmware Version:FwVer:3.16.10.0_TC3086 HwVer:T14.F7_7.0
Line State:Down
Modulation:N/A
Annex Mode:N/A
1/1/2000 0:9:26> Last errorlog repeat 1 Times
1/1/2000 0:9:27> netMakeChannDial: err=-3001 rn_p=805609a0
PVC 0
VPI 0
VCI 35
>> Testing Ethernet LAN connection ... PASS
>> Testing ADSL Synchronization .FAIL
>> Testing ATM OAM segment ping ... SKIPPED
>> Testing ATM OAM end to end ping ... SKIPPED
>> Ping Primary Domain Name Server . SKIPPED
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What is the led status of the TD-W8901N?
From what you said, the DSL led is on, while the disgnostic shows that ADSL synchronization failed, so I would like to confirm it.
With the DSL led on, try to hard reset the TD-W8901N by holding the reset button/hole for 10s with it powered on, and then connect the computer to the LAN port and setup the broadband connection with the username and password given by the ISP to verify whether you can get internet.
https://www.tp-link.com/support/faq/921/
If the DSL led shows off, try to unplug and plug it back, remove the splitter and reset it.
May it help.
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thanks Kevin for you feedback
for the router leds, i have power - DSL - WiFi leds always on, internet led off.
i tried the solution below as was suggested with ISP during troubleshooting.
the point is same connections, on other router was working fine and internet led flashes and can connect.
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If the computer and other router can get internet with the same DSL line, there may have something wrong of the TD-W8901N.
You can contact the retailer or the local tech support to check whether the replacement is qualified.
https://www.tp-link.com/support/contact-technical-support/#E-mail-Support
May it help.
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Okay, that would be great; Glad to hear that you figured it out finally.
Now you can enjoy the internet with the TP-Link device.
Best regards.
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