Deco Mobile App on Android Does not Display Parental Controls
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Hello,
The past few days the Parental controls tab has dissapeared from the Deco Mobile App. I have uninstalled and re-installed the app on my mobile but still the Parental controls do not appear any more. I have 3 Deco M4 units at home.
Any idea what is causing this problem?
Thank you
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@DecoUser13 you change your deco to AP mode? Parental Controle don't work on AP mode.
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@DecoUser13 you change your deco to AP mode? Parental Controle don't work on AP mode.
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Hello, per Leoz said, the Deco M4 does not support parental control in access point mode. You can go to Deco app and click more-operation mode to verify it.
Besides, you can read this article to get the differences between the router mode and access point mode.
Good day.
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@DecoUser13 I have the same problem. And switching back from AP modes will give problems with my TV provider. So why is parental control only available in the router-modus?
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The gateway device handles the traffic transmission. When Deco works as an access point, it can be regarded as a network expansion device, not a gateway/DHCP server anymore, that is why it does not support parental control in AP mode.
Meanwhile, you can give us a detailed description of the current issue and then we can do some troubleshooting to locate it.
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Huh I had something like that happen in the past. You should try contacting the technical support group they might actually be of help to you. But what I also noticed that it depends on the phone and the coverage you have. I had a bad cellphone provider and I often had a lot of glitches on my phone and with my apps. It was very annoying. So I decided to change it. I started looking online for help and advice and I found this really cool company called usave that actually has a lot of different options for you to use and to figure out what works best for you. (You can check them here: https://usave.co.uk/ ) Overall after I changed my provider I did not have problems with my apps anymore. You should try it.
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