Archer VR400 New Installation, Wireless 5GHz Is not visible/usable
Hi,
I've received the modem Sunday, I've installed it and configured it, the wired connection works, the internet connection works, the Wireless 2.4GHz works,
The Wireless 5Ghz on the configuration application is configured and working but is not available between the wireless networks to connect from any device.
Previously I had another TpLink modem that had both 2.4 and 5.0 GHz networks and both were visible and usable by all devices in my home.
This is the screenshot of the Tplink software
This is my wireless configuration and as you can see the only wireless visible is the 2.4GHz.
Can you tell me how to proceed.
Regards
Sabrina
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Hi, sorry for the delay.
May I know which button on the back of the router did you click, the reset button or Wi-Fi button?
Did you mean after clicking, the 5ghz would show up temporally, the disappear again?
Have you tried to update the firmware to be the latest one:
ArcherVR400(EU)_V2_200706
https://static.tp-link.com/2020/202007/20200717/Archer_VR400(EU)V2_200706.zip
Thank you very much.
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I finally solved the issue and 5GHz band works flowless.
Was just a fw problem, I updated to version
0.6.0 0.9.1 v0070.0 Build 200713 Beta.34548n
And now everything is ok.
There is also a nice new pleasant web interface.
Cheers
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Hello Sabrina, from the picture attached, only one 2.4Ghz network detected; please confirm whether this device supports 5GHz; and please verify whether all your devices cannot detect the TP-Link 5GHz.
If your device can detect other 5GHz networks, you can use wifi analyzer or some third party to get the channel used; Then you can login to the web UI of the Archer VR400 to change the wireless channel.
Besides, you can hard reset it and verify whether you can detect the default wireless networks.
Good day.
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Kevin, buongiorno e grazie per la risposta, ho effettuato ulteriori test ieri sera e ho verificato che la rete a 5GHz si vede a tratti si, a tratti no da tutte le device wireless,
ho provato a connettere sia il portatile che il telefono Android che hanno entrambi una scheda wireless dual band e quindi dovrebbero connettersi.
Dopo ulteriore test ho verificato che la rete 5G è apparsa quando ho disconnesso la 2G. come si vede qui sotto.
Selezionandola e dando la password corretta per il sistema inizia la connessione ma ad un certo punto viene rifiutata e la device passa di nuovo alla 2.4GHz.
A questo punto assumo che le device non siano compatibili con la versione della 5GHz del modem, ma mi piacerebbe capire se ci sono dei test che io possa fare
per capire se il problema sono le device o se c'è davvero qualcosa che non va o non è configurato correttamente sul router.
saluti
Sabrina
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Hi Sabrina,
I confirm to face the same identical issue:
- 5GHz band
- No other wifi ssid/signals (checked with wifi scanner)
- different client devices
- different wifi standards (a, n, ac)
- different band (auto, 20MHz, 40MHz, 80MHz)
always the ssid is only sometimes visible, many times auto authentication fails, few times connection is extablished.
I see online that this is a common issue so i guess it's FW problem.
Please solve, VR400 without 5GHz is not worth the money.
If using 2.4GHz band, everything works like charm.
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@guZ having the same problem with 5g band! I have just replaced the previous awful w8960N and realized that the 5g band is nowhere to be found!! Not from my iPhone 11 Pro nor my retina MBPro! Have to say that this a huge disappointment!! Probably I'll return it back tomorrow.
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@SabrinaC - Set the band/Channel Width: to 40mhz
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Do a manual firmware update even if your router GUI shows that it is up to date.
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I confirm to face the same issue on my new device.
Device detail:
Hardware Version:Archer VR400 v2 00000000
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@SabrinaC Same here the same 5G not visible to my devices
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