Do I need to upgrade my modem

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Do I need to upgrade my modem

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Do I need to upgrade my modem
Do I need to upgrade my modem
2020-01-20 17:09:21 - last edited 2020-01-27 04:48:57

Recently my household grew by 3 roommates and the internet seems to get bogged down at times when we’re all using it. I’m trying to narrow down to the route cause. My current configuration is: ISP plan: 75Mbps Modem: Arris Surfboad SB6141 Router: TP Link On Hub TGR1900.

I know 75Mbps is not a super fast plan but wanted to make sure this issue wasn’t with some of my hardware. No one in the house is gaming so worst case is 4-5 netflix streams at a time usps tracking showbox.

Doing some research is think my modem is quite old with download/upload channels at 8x4 so i’m thinking of updating that but i’m not sure if there is a direct correlation between increased number of users on network and number of channels needed.

I appreciate anyone’s input. Thanks

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Re:Do I need to upgrade my modem-Solution
2020-01-21 06:04:18 - last edited 2020-01-21 06:04:56

@JamesonJose 

 

Hello, for your information, Google is responsible for customer service of this router--TGR1900.

 

It is suggested to call google support 844-442-3693 or email to onsupport@google.com, or access google support website for help: http://g.co/onsupport

 

May it help. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Do I need to upgrade my modem-Solution
2020-01-21 06:04:18 - last edited 2020-01-21 06:04:56

@JamesonJose 

 

Hello, for your information, Google is responsible for customer service of this router--TGR1900.

 

It is suggested to call google support 844-442-3693 or email to onsupport@google.com, or access google support website for help: http://g.co/onsupport

 

May it help. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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