Deco M9 Plus, offline
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Hi, we installed on 4 floors at home 6 Deco M9 Plus units.
We see that almost 10 times a day that 2 units, floor 3, goes offline. They start suddenly blinking red and no more access.
One of these units is also being used to connect a laptop wit a cable.
Any ideas?
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Hello, please help us to get the information below so that we can locate this issue and try to fix it.
1. What is the current network diagram? How do they connect to each other.
2. When the third floor Deco stops working, what about other Deco units?
3. Try to swap the locations between the slave Decos and verify whether it is the Deco itself or the network environment.
4. Besides, you can switch the third floor Deco to the main Deco to give it a shot. Instruction is listed below:
https://www.tp-link.com/en/support/faq/2400/
Thanks in advance.
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Hi Kevin,
Sorry for the late reaction, we where on holiday.
1. What is the current network diagram? How do they connect to each other.
One is on thet ground floor and connected to the modem by UTP, so that's the main unit, called Trap kast
2nd one is also on the Ground Floor, called Woonkamer.
Then 1st floor wireless conneceted is "Fleur".
Then 2nd floor "Werkkamer" and "Marijn"
Then 3rd Floor "Zolder"
2. When the third floor Deco stops working, what about other Deco units?
Most isues where with 2nd floor "Werkkamer" and "Marijn", seems now ok. When it start blinking red, the others work fine.
3. Try to swap the locations between the slave Decos and verify whether it is the Deco itself or the network environment.
I swapped 2nd floor "Werkkamer" and "Marijn", seems impoved.
4. Besides, you can switch the third floor Deco to the main Deco to give it a shot. Instruction is listed below:
https://www.tp-link.com/en/support/faq/2400/
I don't undersstand, the main is the one thats connected to modem, isn't he?
Thanks for helping out.
Ernst
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Thanks for your reply.
Yes, the main Deco is the one which connects to the modem.
Like point 3, it is used to verify whether it is the Deco itself or the environment interferences. As you mentioned, the stability/performance becomes better after swapped their locations on the second floor, it seems that the root cause is the network environment.
Besides, you can use some third party programs to find a suitable location to put these slave Decos based on the signal strength/ SNR value they can get from the front-end device.
May it help.
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