Compatibility issues

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Compatibility issues

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Compatibility issues
Compatibility issues
2020-03-10 18:14:00 - last edited 2020-03-12 08:07:24
Model: TL-PA4020P KIT  
Hardware Version: V1
Firmware Version:

I have a TL-PA4020Pkit working fine snd i want to add a new TL-PA4010Pkit. The thing is that although they paired fine (looks like) I can t get internet connection with my computer connected to the new ones. I changed rooms but the new ones although they paired fine yhey don't connect to internet.

Any ideas?

 

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#1
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1 Accepted Solution
Re:Compatibility issues-Solution
2020-03-11 06:00:23 - last edited 2020-03-12 08:07:24

@nickioan 

 

What is the led status of the powerline adapter? Please ensure that the powerline light is on, which looks like a little house. 

 

You can re-pair them via the tpPLC utility, below is the instruction: 

https://www.tp-link.com/support/faq/1615/

 

May it help. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Compatibility issues-Solution
2020-03-11 06:00:23 - last edited 2020-03-12 08:07:24

@nickioan 

 

What is the led status of the powerline adapter? Please ensure that the powerline light is on, which looks like a little house. 

 

You can re-pair them via the tpPLC utility, below is the instruction: 

https://www.tp-link.com/support/faq/1615/

 

May it help. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Compatibility issues
2020-03-11 08:07:11

@Kevin_Z 

For start thanks for the reply.

The power plugs have all three leds on. The topology is as follows : 1st (AV 500 4020p kit ) on the router, 2nd (AV 5000 4020p kit) on XBOX( works fine) 3rd (the new AV600 4010p kit) on a plug with a computer . The computer on the 3rd has a network without access to Internet.

On the App the topology looks like this: The 1st connected with the 2nd and on the other screen the 3rd with the 2nd.

 

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Re:Compatibility issues
2020-03-11 19:40:19

@Kevin_Z 

I have tried the faq that you mentioned and it worked! Thanks!

P.s. near my router s plug i have a led spotlight. When i turn that on the connection still fail! When i turn it off i m back in business! Everyone keep that in mind!

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#4
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Re:Compatibility issues
2020-03-12 08:07:13

@nickioan 

 

Thanks for your valued reply, glad to hear that you figured it out. 

 

And the electrical appliance may affect the performance of the powerline adapter due to potential interference, we can power them off to give it a go. 

 

Thanks for sharing it again. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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