No more homecare in our Deco P7

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No more homecare in our Deco P7

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
No more homecare in our Deco P7
No more homecare in our Deco P7
2020-04-02 19:05:38
Model: Deco P7  
Hardware Version: V1
Firmware Version: 1.9.27

Hello,

All of a sudden we no longer have the antivirus and parental control features of Homecare in our Deco P7 app.

This morning we had trouble connecting to the features (our son's internet was paused) but I managed...
But now all the features are gone. I bought the deco P7 set no longer then a Year ago...
Have had no warnings for expiring of a license or something (its 3 years right?)

Is there a bug? or some error at tplink? or where can I see a license is expired?

Thanx in advance for your answers... we really need the parental controls for the kids; esp these times ;)

 

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Re:No more homecare in our Deco P7
2020-04-02 19:10:55

@Mouragio 

hmm looks like the cloud service has some issues... anyone else has this experience?

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