Router restarts itself when starting VPN connection through it.
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Router restarts itself when starting VPN connection through it.
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My router Archer C2300 restarts itself when starting VPN connection tunnel through it.
My settings:
NBN --- Archer VR1600v --- lan cable --- Archer C2300 (AP mode) --- wifi --- PC
The only thing chat support came out with was reset the router. So following chat id : 15972434
I did reset of my Archer C2300 router, set the basic settings for wifi, and turned it into access point mode. Then I connected again with my Windows 10 PC, and all was working great, including internet connection. Then I tested again Windows default VPN connection (which works no problem via my second router Archer VR1600v). And again it crashed the Archer C2300 router. Router restarted, but the VPN connection stopped on verifying sign in info and eventually timed out.
If I do the same via wifi Archer VR1600v with the same VPN connection into my work office, it works without any issue. The problem is as the Archer VR1600v is on the other side of the house the connection is slow and unstable. Hense Archer C2300 as access point.
I have spent ridiculous time on this already, anyone with some good advice really apreciated, thank you in advance!
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Vankatapp wrote
@Kevin_Z Is the problem fixed in firmware 2.0.5 Build 20220114 Rel. 55007?
@Vankatapp I guess not. You can check the Release Note which mentions "Fixed a NetUSB-protocol vulnerability." only.
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I've faced with the same issue: router restarts when I turn on VPN on my mac
Archer C2300 v2.0
Firmware 1.1.1 Build 20200918 rel.67850(4555)
MacBook Pro (13-inch, M1, 2020)
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mfvanek wrote
I've faced with the same issue: router restarts when I turn on VPN on my mac
Archer C2300 v2.0
Firmware 1.1.1 Build 20200918 rel.67850(4555)
MacBook Pro (13-inch, M1, 2020)
Can I have the detailed network layout also? Who is your ISP? Is the MacBook Pro connected to the 5G network of the C2300?
What kind of VPN server you're trying to connect to on the MacBook Pro? If it does not connect the VPN server, will the router work fine?
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Without VPN router works fine.
I've tested VPN with 2,4 and 5 GHz - router restarts in both cases.
My ISP is PJSC Vimpelcom.
I've tried to connect to corporate VPN.
With another router it works fine (AC1750 - Archer C7)
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Thank you both for the additional details. We would like to escalate your case to our engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.
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Wandering_Dazed wrote
Thanks Kevin, I have responded to the Support Engineers. Fingers crossed!
Great. I hope you can update here also if there is any suggestions or solutions provided by the engineer. I will also keep an eye on the issue you report and update here also if I have any advanced information or solution.
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@Kevin_Z FYI I am continuing to discuss the issue with TP-Link support. However the discussion and troubleshooting asks reminded me that I opened a ticket with your support team 2 years ago and I believe that I found the root cause of the issue (at least in my case) back then but did not get a response from TP-Link support.
Here were my findings and response to the TP-Link support team back in July 2020 (I had simply forgotten about this and moved to the OpenVPN client):
"I changed the SSID of my 5ghz networks to all lowercase and the vpn stayed connected for 5+ minutes...as soon as I changed the SSID to one uppercase character even with the vpn connected the router crashed and rebooted within 60 seconds.
I realise this is an edge use case but equally I do believe this is bug in the TPLink firmware which needs investigating as it obviously causes a crash condition (presumably a CPU/Mem race). I can easily change my WIFI SSID's to lowercase which is a workaround but still this does not reassure me around the stability of your product even as a SMB consumer."
Naturally it would be interesting if other contributors to this thread have uppercase characters in their SSID's along with if changing them to lower caps stops the issue. If it helps my uppercase character was a "W' in the SSID name.
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Thank you very much for sharing what you've worked out in your case, I will also report this to the support engineers and ask them to test. You can also keep discussing the issue with them via email, they are now back in the office from weekends.
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