I had a long chat message chat with Deco support yesterday, however they were not particularly great and could not solve my issue. They said I should speak to Apple!!

I connected my main M4 unit to my Virgin Hub a week ago.

I changed the Virgin Hub to "Enable Router Mode".

I set the M4 unit Operating Mode to "Access Point".

The WiFi around the house works beautifully.

However when I tried to connect my iMac or my Macbook using an ethernet cable from either the back of the Virgin Hub or the M4 I cannot get internet access.

A green light shows in the Network Preferences on either machine when it is connected meaning it is connected but I cannot connect to the internet or see other machines on the network.

Can anyone clearly explain what the best settings are for the M4 and the Virgin Hub so I can also connect via the router on the Virgin Hub?

I have seen some replies to a similar problem particularly from Kevin, however he mentions bridges and ISP settings which I do not fully follow and ideally I don't want to disappear down a rabbit hole trying to figure it all out. We are in lockdown with kids doing school work and my wife and I working from home almost 24/7. If the internet goes down for more than 15mins I will be thrown out of the house!

Many thanks for any help/support/guidance