Virgin Hub 3 issues

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Virgin Hub 3 issues

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Virgin Hub 3 issues
Virgin Hub 3 issues
2021-04-06 11:25:22
Model: Deco M4  
Hardware Version:
Firmware Version:

Hi all,

 

First time poster.

 

I recently bought the Deco M4 3 pack to extend my WiFi network.

 

I am a Virgin Media Fibre customer and am on the 350mb package. I had identified issues with the WiFi with devices upstairs.

 

However the Virgin App did not pick up any blackspots (mainly because you have to test using a mobile). Virgin were always out of stock of their mesh pods so I bit the bullet and got these.

 

Set it all up fine every connected. But then I read the hub3 should be in modem mode. So I switched this and now I cant get any of the Deco units to connect.

 

I have switched back to router mode and this still has the same outcome. 

 

Nothing I try now seems to work so I am at a loss as what to do.

 

Set up:

Hub3 in Modem Mode

Deco unit 1 connected direct to hub 3 via ethernet cable

Deco unit 2 in upstairs bedroom 1

Deco unit 3 in upstairs bedroom 2

 

Help me please

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Re:Virgin Hub 3 issues
2021-04-07 02:38:33

@Matt010385 

Hi, did you still have the same issue since I see that the Deco M4 is already online under your TP-Link ID?

If the Deco is working properly now, it is highly appreciated that you could shared with us how this is fixed;

Thank you.

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