New Archer VR2100 keeps restarting every few hours

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New Archer VR2100 keeps restarting every few hours

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
36 Reply
Re:New Archer VR2100 keeps restarting every few hours
2020-07-13 14:06:38

I tried both the older FW on the site, and some new beta firmware tech support sent me - neither worked, as the issue persisted.

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#12
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Re:New Archer VR2100 keeps restarting every few hours
2020-07-13 15:22:19

Thats not good.  I've tried setting mine to automatically reboot overnight at 3am in the hope that a forced restart might keep it running when I need it to be.

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#13
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Re:New Archer VR2100 keeps restarting every few hours
2020-07-13 21:47:43 - last edited 2020-07-13 21:52:45

@deKay 

 

I think my SNR might be too low, which, from what I've read, can cause disconnections and the modem to re-train if the SNR gets too low.

I'm on NBN / IINET.

Also seeing error packets in the downstream. Have changed phone cable, no change in behaviour.

For me it's now more like once or twice a day that it disconnects/re-trains

 

 

What SNR are you getting? Cany you share the beta firmware?

 

I should also add that:

 

  1. I mentioned this to my ISP (IINET) and they said they did some 'reset' at their end yesterday to try to fix it
  2. I reverted back to the original firmware which shipped with the unit.

 

I'm now almost 19 hrs without a disconnection, I'll keep you posted.

 

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#14
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Re:New Archer VR2100 keeps restarting every few hours
2020-07-14 22:30:50

 

So far so good.

 

The only thing thats different is that my ISP 'reset' my connection(Whatever that is), because I said I had a new modem.

 

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#15
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Re:New Archer VR2100 keeps restarting every few hours
2020-11-20 17:15:15

@deKay 

 

I have the same issue. Anybody found a solution?

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#16
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Re:New Archer VR2100 keeps restarting every few hours
2020-11-24 08:56:25

@naz_eg 

 

Hello, thanks for bringing this up, we will follow up your case in another post, please check and confirm.

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#17
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Re:New Archer VR2100 keeps restarting every few hours
2020-11-24 08:57:30

@Kevin_Z 

 

Replied it, thanks.

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#18
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Re:New Archer VR2100 keeps restarting every few hours
2020-11-24 10:26:32

@naz_eg Only solution for me was send it back and buy something else, sadly.

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#19
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Re:New Archer VR2100 keeps restarting every few hours
2020-11-24 10:42:59 - last edited 2020-11-24 10:44:01

@deKay 

 

Oh, I thought your problem was solved. :(

 

What did u buy btw?

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#20
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Re:New Archer VR2100 keeps restarting every few hours
2020-11-24 12:34:34

@deKay 

 

Just want to get back and update this. 

It turned out that I had poor quality (old) telephone cabling in the house.

My ISP offered to send a technician out to have a look and made a few changes. (rewired 2 phone sockets / disabled 2 unused phone sockets)

Once this was complete, the line tested much better and I have not had any disconnections since.

 

So the modem is just particularly sensitive to poor quality lines.

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#21
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