Cannot connect HiSense airco to Deco 9

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Cannot connect HiSense airco to Deco 9

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot connect HiSense airco to Deco 9
Cannot connect HiSense airco to Deco 9
2020-07-12 22:30:11
Model: Deco M9 Plus  
Hardware Version: V19
Firmware Version: 1.10.9

Cannot connect hisense airco. Disabled fast roaming and virusscanner. etc. 

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#1
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Re:Cannot connect HiSense airco to Deco 9
2020-07-24 05:35:40

@Hellos 

 

Hello,

 

May I have the model number of your HiSense airco, is it working with the 2.4G or 5G wireless?

 

Is there any error message when you tried to connect it to the Deco wireless network? How about the setup error on the HiSmart mobile app, which step did you get stuck with? Please share with us the screenshots.

 

Please also try to disable the 5G on the Deco app first and only leave the 2.4G on, then try to add the HiSense airco again to check if this will make any difference.

 

Thanks a lot.

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Re:Cannot connect HiSense airco to Deco 9
2020-08-03 09:15:58

@Hellos The airco is for 2.4 GHz. That is why I switched of the 5 GHz network in the Deco app. I also switched of the anti virus option in the Deco app during the connection process. Still not able to connect the Airco. Very annoying as it has to work.

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