2.4ghz network has disappeared

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2.4ghz network has disappeared

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2.4ghz network has disappeared
2.4ghz network has disappeared
2020-07-16 19:57:35 - last edited 2020-07-29 01:06:17

Hi,

I recently purchased a TPLink AX6000 WiFi router. Not long after I updated the firmware as I saw the notification in my tether app. Since then the WiFi signal has not been as it was in day one. Today I rebooted the router after noticing the WiFi speeds had dropped off upstairs and my 2.4ghz network has literally disappeared. The 5g is still going so I've switched my devices to that but the 2.4ghz can't be found and was essential to pushing WiFi to the farthest rooms from the router. 
To fix I have tried rebooting the router again and also turned it off and back on again but still no joy. Any help would be great as we can't call support at the moment? 

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Re:2.4ghz network has disappeared -Solution
2020-07-20 03:54:40 - last edited 2020-07-29 01:06:17

@PMac63 

 

Do you mean the 2.4G network will disappear after the firmware update? Or some wireless devices disappear when connected to the 2.4G network after the firmware update?

 

If it is the latter, can you please try the below beta firmware and give it a go?

https://static.tp-link.com/2020/202007/20200713/ax6000v1_us-up-ver1-1-2-P3[20200709-rel81803]_sign_2020-07-10_10.57.45.zip

 

Here is the guide to upgrade it via the web UI:

How to Upgrade the Firmware on the TP-Link Wi-Fi Routers

 

May it helps.

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:2.4ghz network has disappeared -Solution
2020-07-20 03:54:40 - last edited 2020-07-29 01:06:17

@PMac63 

 

Do you mean the 2.4G network will disappear after the firmware update? Or some wireless devices disappear when connected to the 2.4G network after the firmware update?

 

If it is the latter, can you please try the below beta firmware and give it a go?

https://static.tp-link.com/2020/202007/20200713/ax6000v1_us-up-ver1-1-2-P3[20200709-rel81803]_sign_2020-07-10_10.57.45.zip

 

Here is the guide to upgrade it via the web UI:

How to Upgrade the Firmware on the TP-Link Wi-Fi Routers

 

May it helps.

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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