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Wifi and internet connection Lose

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Wifi and internet connection Lose

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Parthi

2020-07-30 07:08:14 - last edited 2020-08-03 11:04:49

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Wifi and internet connection Lose

2020-07-30 07:08:14 - last edited 2020-08-03 11:04:49

Model: Deco M9 Plus

Hardware Version: V2

Firmware Version: 1.2.12 Build 20190114Rel.42025

Hello

I have manage the Deco M9plus AP in my office environment so far I don't feel much uncomfort with my network. But sometime the will not show up the SSID and lose connection. It is not so longer may be less then 5 minutes and can see the SSID and get conected. Still I am working based on the sofware based company if any connectivity makes some trouble for us. Additionally the Wi-Fi signal strength gets lower about the 40% inside the meeting room which built in a normal glass. Still can't figure out these issue i would like know if any experts can give help me resolve this issue. However I am just a begginer in this....

advance Thanks and Regards

Parthi

1 Accepted Solution

David-TP

2020-08-03 11:04:18 - last edited 2020-08-03 11:04:49

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Re:Wifi and internet connection Lose -Solution

2020-08-03 11:04:18 - last edited 2020-08-03 11:04:49

@Parthi

Hi,

For the disconnect issues you encountered with the Deco M9 Plus, we will need to verify some details and help you out ASAP:

1. We have released a new firmware for the Deco M9 Plus V2, and below is the download link, which is marked Deco M9 Plus(EU)_V2_200324, or Deco M9 Plus(US) _V2_200324 on the local official website:
https://www.tp-link.com/support/download/deco-m9-plus/#Firmware

2. This new firmware can ONLY be updated via the Upgrade Tool, you cannot update it via web nor on the Deco app. Upgrade Tool can be downloaded from the below link:
https://www.tp-link.com/support/download/deco-m9-plus/#Utility

3. Please update the firmware for your Deco units first and monitor the performance.

Let me know if there is still an issue, thanks.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

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