Small internet loss on AX60000

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Small internet loss on AX60000

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Small internet loss on AX60000
Small internet loss on AX60000
2020-08-06 06:32:17 - last edited 2020-08-06 06:33:30
Model: Archer AX6000  
Hardware Version: V1
Firmware Version: 1.1.2 Build 20200709 rel.81803

Hello,

 

Setup : We have a router that is linked to the internet (internet provider router) which have an RJ45 cable (20 m) witch is connected to the AX6000 in an other part of the house. 

At first when I bought the router, evereything was good, no problems detected. 

 

Since the last update 1.0.7 I keep getting small disconnections. Everything is working and than, disconnected for 3 seconds. 
It's not great as when I'm playing online (computer connected by cable) , I'm disconected at least one time during the game. I'm working on a remote descktop and keep beeing disconnected (with the work laptop, I'm using wifi) because the network is instable.  

 

I'm sure it's the router because directly connected to the network of the other router there is no disconnection. 

 

I've upgraded to the firmware version to the latest beta from a thread found here : 

https://community.tp-link.com/en/home/forum/topic/211214?page=3

 

But there is no change in behaviour. Is anyone having this kind of problem? 

 

ps : 

I'will try to rollback to a previous working version in the future to test if it was not present before. But I have very little time now 

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Re:Small internet loss on AX60000
2020-08-07 07:17:59

@Gbeaucar 

 

Hi, 

 

Please verify some more details and we will try to help you out:

1. May I know the detailed network topology and who is your ISP? Do you mean there is another router in the network?

2. How many devices or computers are connected to the AX6000 most of the time and are they encountering the same disconnect issue at the same time?

3. What is the Internet LED of the Archer AX6000 when the connection got disconnected, is it orange or green? 

4. Please login to the web UI of the AX6000 and go to WAN/Internet settings, change the DNS servers to a Public DNS like Googles‘ 8.8.8.8 and 8.8.4.4. Save the settings and then monitor.

 

Additionally, please refer to the below troubleshooting to narrow down the disconnect issue:

https://www.tp-link.com/support/faq/2237/

 

Good day.

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