TP Router dead within month

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TP Router dead within month

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VaibhavH

2020-08-06 18:36:22 - last edited 2020-08-07 05:49:21

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Registered: 2020-08-06

TP Router dead within month

2020-08-06 18:36:22 - last edited 2020-08-07 05:49:21

Model: AC50

Hardware Version:

Firmware Version:

I had purchased TP-Link router Archer C50 on 4th July 2020 with amount 1999 INR from amazon.in and within month router suddenly dead, i had check power adapter seems power adaptor is working with other router but newly purchased Archer C50 router is not working and no blinking LED.

i had contacted TP-Link Customer Care on call but no positive response received, customer care executive said one email received for more details. yet i had no received any mail from TP-Link.

Request you to please please replace my router and take necessary action on it. i am delaying with my business due to this router dead.

I hope TP-Link will resolved this at urgent basis, i trust on TP-Link product since 10+ Years

kindly do needful urgently

Model : Archer C50 (EU)
S/N : 2205054007178
Amazon Order Id # : 171-0487370-4762740
Order Date : 04-Jul-2020

1 Accepted Solution

Kevin_Z

2020-08-07 05:49:16 - last edited 2020-08-07 05:49:21

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Re:TP Router dead within month-Solution

2020-08-07 05:49:16 - last edited 2020-08-07 05:49:21

@VaibhavH

Hello, sorry about that.

Was there any power cut or bad weather or firmware upgrading before it stops working?

Try one more time to hard reset it by holding the reset button or hole for 10s.

Are you able to access its web UI from a browser? What is the hardware and firmware version?

If you purchased the router from Amazon and it is still within one month, it is suggested to contact Amazon to request the replacement directly. However, if Amazon cannot help with that, you may need to contact the local tech support to check the warranty cause the device seems faulty (you may drop them an email directly and they will get back):
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

Good days.

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TP Router dead within month

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