missing 5.0 GHZ network option on installation set up of TL-WPA8630 KIT (AV1300 Powerline Edition)

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missing 5.0 GHZ network option on installation set up of TL-WPA8630 KIT (AV1300 Powerline Edition)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
missing 5.0 GHZ network option on installation set up of TL-WPA8630 KIT (AV1300 Powerline Edition)
missing 5.0 GHZ network option on installation set up of TL-WPA8630 KIT (AV1300 Powerline Edition)
2020-08-19 19:00:27 - last edited 2020-08-27 06:00:48
Model: Adapter  
Hardware Version: V2
Firmware Version: 2.2.3.32-00...

I was able to connect and pair the adapter and extender, but only a 2.4GHZ network is created, no 5.0GHZ network.  I've tried restting and doing again, but the same result. 

 

I still have a 5.0GHZ network to select from, but that is from my original modem/router, which is to weak a signal for much of my home. I've spent hours on TP-Link "chat" tech support, but they have not been helpful and there is no possibility of speaking to a tech via the phone. I'm very dissapointed with Tp-Link's product support!

 

Anyone know why I'm having this problem and how to resolve it? 

 

Thank you.

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Re:missing 5.0 GHZ network option on installation set up of TL-WPA8630 KIT (AV1300 Powerline Edition)
2020-08-21 20:43:51

@Bruceg 

 

Kathy,

 

Thanks for the reply. I was able to resolve the problem and obtain a 5G network after paring the Adapter and Extender for the 5th time. I don't know it didn't work the four previous times for the 5G (but did work for the 2.4G). Never the less, it's now working with 5G.

 

-bruce

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