Archer C20 WAN port problem

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Archer C20 WAN port problem

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Archer C20 WAN port problem
Archer C20 WAN port problem
2020-08-24 05:51:08 - last edited 2020-08-26 03:24:44
Model: Archer C20  
Hardware Version: V5
Firmware Version: 3.16.0 0.9.1 v6038.0 Build 190925 Rel.62876n

I don't have battery backup I my home when current goes and come back every time I have to unplug and plugin cable in WAN port after that it will trun red to yellow 

Please help me what to do

Thank you in advance

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Re:Archer C20 WAN port problem-Solution
2020-08-26 03:24:40 - last edited 2020-08-26 03:24:44

@Lingraj 

 

Hello,

 

May I know who is your ISP?

 

How about the internet LED on the C20 when the internet drops, is it orange or green? Can you access its web interface at that time? If yes, what are the WAN IP address and default gateway?

Besides, please follow the instruction below to do some tests and tell me which case you belong to:
https://www.tp-link.com/support/faq/2237/

 

If possible, you may get another router to test the line or modem to confirm if it is the ISP issue or the router issue, thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Archer C20 WAN port problem-Solution
2020-08-26 03:24:40 - last edited 2020-08-26 03:24:44

@Lingraj 

 

Hello,

 

May I know who is your ISP?

 

How about the internet LED on the C20 when the internet drops, is it orange or green? Can you access its web interface at that time? If yes, what are the WAN IP address and default gateway?

Besides, please follow the instruction below to do some tests and tell me which case you belong to:
https://www.tp-link.com/support/faq/2237/

 

If possible, you may get another router to test the line or modem to confirm if it is the ISP issue or the router issue, thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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