Archer AX50 internet connectivity dropping

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Archer AX50 internet connectivity dropping

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Archer AX50 internet connectivity dropping
Archer AX50 internet connectivity dropping
2020-09-04 03:33:59
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.9 Build 20200708 rel.55037(4555)

I've just bought and installed a new AX50 (v1 with firmware updated to 1.0.9) and am finding that devices are simultaneously losing internet connectivity two or three times per day.  I'm on 1Gbps max fibre connection with Devoli in New Zealand.

 

All router LED lights remain green

Modem connection remains up

All devices maintain connectivity with the router whether 2.4G, 5G or wired, but none of them can get internet connectivity

The router web interface shows that the internet connection between the router and ISP is up and functioning properly, and shows devices connected with valid IP addresses

 

Rebooting the router allows all devices to regain internet connectivity


Any suggestions on a fix for this, please?

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#1
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16 Reply
Re:Archer AX50 internet connectivity dropping
2020-09-04 05:06:55

@UncleTomCobbly 

 

This looks like a ISP DNS problem, try assigning googles DNS on your router settings then reboot.

 

DNS1 : 8.8.4.4

DNS2 : 1.0.0.1

 

access your router setup page go to > Advanced > Network > Internet > advanced > select "Use the Following DNS Adresses" and input the DNS value there.

 

i hope this helps.

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#2
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Re:Archer AX50 internet connectivity dropping
2020-09-06 21:28:22

@CHIBOMAN 

 

Thanks for the suggestion.  I did this, but it doesn't seem to have solved the problem - it dropped again yesterday morning.

 

Logging into the router and doing a ping test worked OK.  No events listed in the system log for that period.  Just no attached devices could access the internet.

 

I had previously disabled all QoS settings, and have the router positioned on it's side, in case it's an overheating issue (as per some of the previous threads for this router).  I have a vague suspicion that it might happen when a particular device joins the network, but I haven't been able to verify that.

 

Any other suggestions of things I could try, or is it just a duff router that needs returning?

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#3
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Re:Archer AX50 internet connectivity dropping
2020-09-07 07:32:40

@UncleTomCobbly 

 

I wonder is this an ingerent problem of TP-Link router.

 

I am using a Archer C9 HW version 4 and my devices sometimes just drop connections.

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Re:Archer AX50 internet connectivity dropping
2020-09-07 22:12:07

@mousehunt 

 

Interesting - does it affect all devices connected at the time?  Do they lose wifi connection with the router, or just internet connectivity?  Do you have to reboot the router to restore connections?

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#5
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Re:Archer AX50 internet connectivity dropping
2020-09-09 07:26:45

@UncleTomCobbly 

 

Hello, sorry to respond late.

 

Just to confirm, do you mean you can still ping google.com on the router's web interface when all clients lose the internet? How about trying to ping google.net on your computer or phone at that time, is it accessible?

 

Try to change the DNS server on the Advanced-Network-DHCP Server page to google's 8.8.8.8, then reboot the router and confirm again.

 

May it help~

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Re:Archer AX50 internet connectivity dropping
2020-09-09 07:58:46

Hi @Kevin_Z 

 

Yes, I can still ping google.com on the router's web interface when all clients lose the internet, but if I try to ping google.com on my computer it is not accessible.

 

I had already changed the DNS server to Google's 8.8.8.8 and rebooted the router, as per @CHIBOMAN's suggestion above, but the issue has happened at least twice again since then.

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#7
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Re:Archer AX50 internet connectivity dropping
2020-09-09 08:39:25

@UncleTomCobbly 

 

Hi, what CHIBOMAN suggested was changing the WAN DSN server, and I just want to confirm if you could change the LAN DNS server on the router as well, can you please confirm this again?

 

Thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Re:Archer AX50 internet connectivity dropping
2020-09-09 09:07:32
I have the same problem, a router I bought two weeks ago in Poland. LAN works fine. WAN is damaged.
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#9
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Re:Archer AX50 internet connectivity dropping
2020-09-09 09:48:08

Ah, understood @Kevin_Z, thanks.

 

I've now updated the LAN DNS servers and rebooted.  I'll see if that improves things over the next couple of days.

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#10
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Re:Archer AX50 internet connectivity dropping
2020-09-10 07:38:07

Hi @Kevin_Z 

 

Unfortunately that hasn't solved the problem - the internet connectivity issue occurred again this evening.  Any other ideas, or do I need to return the router?

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#11
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