Cannot connect ...

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Cannot connect ...

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Cannot connect ...
Cannot connect ...
2020-09-09 14:04:23 - last edited 2020-09-10 09:08:57
Model: Archer AX50  
Hardware Version:
Firmware Version:

Hi, I'm Miho from Japan. 
Thank you for your understanding in advance for my poor English and IT knowledge.

 

Situation right now...

 

. 2.4G and 5G of the body is lighting yellow , but

   "WPS" connect "2" and "3" are lighting orange.

 

. As for AX50, 4 of 6 places are lighting yellow.

However, 2 places of right side are not lighting.

 

The connection would be fine and the explanation of app was all ok, so I have no idea what to do.....

 

Hope someone helps me.

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Re:Cannot connect ...-Solution
2020-09-10 09:08:27 - last edited 2020-09-10 09:08:57

@Ponmiho 

 

Hello,

 

Do you mean the internet LED is orange on the AX50? If yes, there might be no internet connection on it, and below is a setup video for your reference to install your wireless router:
https://www.tp-link.com/support/setup-video/


But if you still failed, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

 

BTW, who is your ISP? Ensure you have internet access when you plug your modem directly into the PC.

 

Thanks a lot.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Cannot connect ...-Solution
2020-09-10 09:08:27 - last edited 2020-09-10 09:08:57

@Ponmiho 

 

Hello,

 

Do you mean the internet LED is orange on the AX50? If yes, there might be no internet connection on it, and below is a setup video for your reference to install your wireless router:
https://www.tp-link.com/support/setup-video/


But if you still failed, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

 

BTW, who is your ISP? Ensure you have internet access when you plug your modem directly into the PC.

 

Thanks a lot.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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