AC2300 Wireless Router - WAN / Internet Port stopped working

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AC2300 Wireless Router - WAN / Internet Port stopped working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AC2300 Wireless Router - WAN / Internet Port stopped working
AC2300 Wireless Router - WAN / Internet Port stopped working
2020-09-12 11:19:51
Model: Archer A2300  
Hardware Version:
Firmware Version:

My AC2300 Wireless Router's WAN port seems to have stopped working. 

 

I have tested all possibilities. Initially, I thought at first it was the ISP's modem that was not working so I did the following troubleshooting steps:

  • TP-Link internet indicator not lighting up
  • Unplugged and replugged all devices (modem and router)
  • Disconnected and reconnected all cables (modem and router)
  • Changed LAN cables
  • Reset both devices
  • Connected my laptop directly to the PLDT modem via LAN - the internet worked so this means the LAN cable is working and the PLDT modem is working

 

Please let me know how I can resolve this issue. Unfortunately, the one-year warranty lapsed two months ago.

 

I've been trying to reach Tech Support via email and phone but no success.

 

Let me know where I can bring the device for inspection and diagnosis.

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