Modem + router "No internet" or "WAN port disconnected"

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Modem + router "No internet" or "WAN port disconnected"

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Modem + router "No internet" or "WAN port disconnected"
Modem + router "No internet" or "WAN port disconnected"
2021-02-24 19:03:14 - last edited 2021-02-25 11:40:05
Model: Archer C80  
Hardware Version:
Firmware Version: Tether - newest

When i follow the guide and set everything up it just doesn't work. I have tried everything from changing or cloning MAC adress to changing LAN adress and setting the router as an access point. I really don't know what to do now. I don't know if i have a faulty model but it would only have to be the WAN port because i tried the LAN ports an they work fine. Thanks in advance

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#1
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1 Accepted Solution
Re:Modem + router "No internet" or "WAN port disconnected"-Solution
2021-02-25 11:39:54 - last edited 2021-02-25 11:40:05

@Mik21  GOT IT!  like you said "if you change it into access point mode, and plug the ZTE H267A modem into one of the yellow ports on the C80". It worked. Thanks for the advice

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Re:Modem + router "No internet" or "WAN port disconnected"
2021-02-25 02:56:15

@Mik21 

 

May I know who is your ISP? What kind of modem are you connecting to the C80 router? Please follow this troubleshooting guide to check the basic settings again on the C80, and check if you can make it online:

https://www.tp-link.com/support/faq/1556/

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Modem + router "No internet" or "WAN port disconnected"
2021-02-25 06:53:04

Hi @Kevin_Z,

my ISP is O2, modem model is ZTE H267A. I have tried restarting it over and over but nothing helps because it says the WAN port is disconnected even tho i have tried multiple cables that i know function. I want to try one more thing today. I have seen that changing the MTU size from 1500 to something like 1492. I'm completely brunt out. Thanks for the reply.

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Re:Modem + router "No internet" or "WAN port disconnected"
2021-02-25 07:44:19

@Mik21 

 

Can I have the screenshot of the C80 Status page, does it display a WAN is disconnected? Do you mean the internet will work on the C80 if you change it into access point mode, and plug the ZTE H267A modem into one of the yellow ports on the C80? Did you configure the C80 into access point mode as per this guide (Case 2)?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Modem + router "No internet" or "WAN port disconnected"
2021-02-25 08:25:05

@Kevin_Z  In no case will the internet work. The LED never lights up.

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Re:Modem + router "No internet" or "WAN port disconnected"
2021-02-25 08:29:20
I don't know if i mentioned that i have a DSL modem. I don't know if that matters or not.
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#6
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Re:Modem + router "No internet" or "WAN port disconnected"-Solution
2021-02-25 11:39:54 - last edited 2021-02-25 11:40:05

@Mik21  GOT IT!  like you said "if you change it into access point mode, and plug the ZTE H267A modem into one of the yellow ports on the C80". It worked. Thanks for the advice

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#7
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