PPPOE connections status log for
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Hello There,
I have PPPOE connection and I am using since last 8 months. Since last month my connection is having very frequents drops and disconnections.I checked with ISP, they its problem with my router and not from ISP side.
I need to helo to get logs information like when connection had no internet, its disconnected or its connnected for last 1 month period..
Thank you
Pravin
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Hello,
Sorry for the inconvenience caused here. We would do some troubleshooting first to narrow down this issue and try to fix it.
May I know who is your ISP?
What is the light status of the WR940N when the connection drops out? Can you get internet from it via wired cable at that time? Please connect your device to the modem directly to do a comparison test as well.
When the network stops working, please check the IP address and default gateway with your computer connected to the modem/router separately and show me the status-details page. Instruction as below:
https://www.tp-link.com/support/faq/838/
At that time, please log into the web UI of the WR940N and take a full screenshot of the Advanced-status page.
Besides, please follow the instruction below to do some tests and tell me which case you belong to:
https://www.tp-link.com/support/faq/2237/
Good day.
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Hello,
Sorry for the inconvenience caused here. We would do some troubleshooting first to narrow down this issue and try to fix it.
May I know who is your ISP?
What is the light status of the WR940N when the connection drops out? Can you get internet from it via wired cable at that time? Please connect your device to the modem directly to do a comparison test as well.
When the network stops working, please check the IP address and default gateway with your computer connected to the modem/router separately and show me the status-details page. Instruction as below:
https://www.tp-link.com/support/faq/838/
At that time, please log into the web UI of the WR940N and take a full screenshot of the Advanced-status page.
Besides, please follow the instruction below to do some tests and tell me which case you belong to:
https://www.tp-link.com/support/faq/2237/
Good day.
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- Report Inappropriate Content
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